Manager, Partner Enablement Gtm Services

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Company:  

Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.  

People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.   

The Team:  

Come join ServiceNow’s Partner Enablement Team and help us become the defining enterprise software partner ecosystem of the 21st century. Together we will simplify and scale the ServiceNow community with a robust Partner Enablement strategy to together deliver exceptional value to our shared customers.    

The Role:  

The Manager, Partner Enablement GTM (Go to Market) Services will lead a team responsible for building a global Partner Product Strategy plan to align with GEO priorities on Capability, Competency, and Quality. This team will collaborate cross-functionally with the NPI (New Product Introduction) team, product teams, and associated GTM teams to represent a holistic view of Ready to Partner product strategy throughout the NPI and Quarterly release processes. This person will learn and come to deeply understand existing ServiceNow products, partner sales approaches, and implementation requirements to provide continuous improvement across all new product offerings, Family and Store releases. GenAI will be at the forefront of what you will be delivering. 

The ideal candidate will have experience working in a software SaaS environment, with an ability to quickly obtain a strong knowledge of our workflow offerings. This role requires a well-rounded individual who has excellent interpersonal, collaborative, and analytical skills; proven experience in stakeholder negotiations and management; as well as a proven track record in driving, executing and leading a team of high performers.  

A strong ability to drive and manage a wide range of enablement initiatives and partner engagement strategies is a must. This person will be capable of working in a fast-paced environment and will be passionate about enabling others. They will have excellent verbal and written communication skills and be able to work independently.   

RESPONSIBILITIES  

Collaborate cross functionally with the NPI team, product teams, and associated GTM teams to represent a holistic view of Ready to Partner product strategy. 

• Facilitate conversations during the monthly business review (MBR) with the Ready to Partner (R2P), Ready to Train, and Ready for Outcomes leadership teams. 

• Ensure consistent communication and collaboration with the teams aligned to Ready to Partner. 

• Represent R2P at all GTM meetings across workflows and products. 

• Present to senior leadership ensuring risks are communicated with a clear and crisp message back to the appropriate teams or individuals.  

• Ensure Capacity, Partner Uplift, and Quality targets are met for every BU (Business Unit), reported and promoted accordingly with the BU teams and leadership. 

• Ensure alignment with RiseUp initiative and other Workflow Priority initiatives within Partner Experience.  

• Assist in driving on time completion of build of materials (BOM), mitigate and communicate risks when necessary.  

EXPERIENCE REQUIRED  

• Minimum of 5+ years’ experience in partner ecosystem organizations within IT or software with a demonstrated track record of successfully executing enablement programs for partners   

Minimum of 5+ years' experience leading, managing and coaching a team 

• Bachelor’s degree required; MBA or advanced degree preferred  

• PMI-PMP certification is a plus  

• An understanding of what motivates our partner community, our internal stakeholders and our sales organizations  

• Familiarity with customer/partner relationship management system analytics 

• Ability to maintain a high level of productivity in a fast-paced, team environment while managing multiple competing priorities  

• Diplomacy, integrity, and presence that enables you to work effectively at all levels within a large heavily matrixed organization  

• A positive demeanor, with a sense of purpose and the ability to enjoy doing the most impactful work of their career  

• Passion for Partners and the ServiceNow Community  

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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