Manager, Operations

Manager, Operations
TUNNEL HILL, GA
Friday - Sun 6am - 6pm EO Monday
Position open to remote: No
Who We Are:
Relentlessly Delivering Big Ideas. U.S. Xpress is one of the nation's largest asset-based trucking companies. But the most valuable asset we offer isn't tractors, trailers, or even our exclusive, cutting-edge technology. It's the collective brainpower of thousands of visionaries and problem-solvers. Together, we are revolutionizing the transportation industry by providing innovative, custom solutions. And, here, we believe in the sanctity of a promise-both to our customers, and our people. When we focus our varied talents on reshaping the future of transportation, that's what we call the POWER OF U.S.
Why U.S. Xpress?
Right Role. Right Tools. Right People. We invest in our talent starting on day one. You will be provided with personal and professional development opportunities that complement your interests and encourage you to build a career you're passionate about. Whether it is employee stock options, profit-sharing, 401K, professional development, or our competitive pay, we help prepare you for the future. Be part of an organization that values out-of-the-box thinking and rewards employees for going above and beyond. Curious about the other benefits of working with us? Check out other perks below!

• Medical, Dental and Vision
• Vacation, Sick, & Personal time
• Paid Holidays
• Paid Parental Leave
• Tuition Reimbursement
• On-site work out facility

What You'll Do:
Responsible for the planning and directing all aspects of the division's operational policies, objectives, processes, and initiatives as it relates to load planning and customer service. Monitors weekly report cards and works on corrective actions. Ensures that phones are answered in prescribed time frames.

• Evaluates job performance and is involved in the salary planning, performance management / corrective action plans and continued education and training. Responsible for keeping all subordinates informed of changing policies and procedures and the assurance that they are carried out.
• Develops and analyzes statistical information to find weaknesses within the operations network and correct the issues.
• Evaluates planners and exception coordinators to identify weaknesses and challenges. Works with exception coordinators and planners to assure internal and external compliance with company policies and procedures.
• Provides oversight and administration of operational program development; Recommends changes on both a national and local level.
• Analyzes statistical data to monitor daily, weekly, monthly, and annual performance goals relating to on-time service, communication, deadhead, and purchased transportation.
• Provides consultative support to managers on diverse issues including pay issues, interpretation of company policies and procedures, communication of regulations, and developing relationships.
• Complete performance appraisals for exception coordinators and exception planners.
• Assist in the design of operational programs; assist in long-term planning strategy.
• Oversees the extended hour's operations staff on all shifts for Xpress Direct.

What We're Looking For:
Education

Bachelor degree in related field or equivalent experience required. Equivalent years of experience are defined as one year of professional experience for each year of college requested.

Experience

• 10+ years in-depth high volume field operational experience

Skills/Certifications

• Superior analytical, communication and interpersonal skills; Strong problem solving and innovative thinking skills
• Extreme patience dealing with volatile situations; flawless follow-up procedures
• Comprehensive knowledge of regulations impacting daily operations (DOT - national and state)
• Proficient in MS Word, Excel, and Powerpoint; query and/or database application programs (Showcase or Access)
• Strategic thinker with proven leadership skills

Supervisory Responsibility: 2-5
Work Environment / Physical Requirements - Normal office settings.
This job description indicates the general nature and level of work expected for this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Employees performing this job may be asked to perform other duties as required and the responsibilities of the position may change. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
U.S. Xpress is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce.
NA