Manager Of Volunteer Services

Ask Yourself

Are you skilled in engaging the community? Are you motivated and passionate about making a difference in the lives of others? Do you believe no one should go hungry? Are you willing to jump in and make an impact right away?

Are you a leader who thrives on building relationships? Are you a team player who works collaboratively to share experience and expertise? Are you ready to lead a community of Volunteers to solve hunger today and tomorrow? Are you adaptable, flexible, detail-oriented, and willing to be hands-on?

The Manager of Volunteer Programs position is an opportunity to join a mission-focused team that recruits and rallies Treasure Coast Food Bank volunteers daily to help solve hunger together within our community. Over 10,000 volunteers contribute an average of 45,000 service hours annually to Treasure Coast Food Bank.

What will you do as Treasure Coast Food Bank's Manager of Volunteer Programs?

At the direction of the leadership team, the Manager of Volunteer Programs is responsible for implementing, planning, and executing all volunteer activities and events. Responsible for recruiting, orientation, scheduling, and training community volunteers. Demonstrates strong leadership and cultivates relationships with volunteers to match their time and talents with appropriate opportunities. Plans and executes volunteer recognition activities. Evaluate volunteer programs and recommend strategic changes as needed. Exceptional customer service, strong communication skills, focus on relationship building, ability to work with people on all levels and backgrounds, organizational skills, and ability to problem solve are requirements for the position.

Manager of Volunteer Programs Responsibilities:

• Develop and implement volunteer programs for the Food Bank.
• Represent the Food Bank to volunteers professionally and courteously, understanding that volunteers are the lifeblood of our mission.
• Develop and maintain the Food Bank's volunteer orientation program, volunteer manual, and online food safety training video.
• Designed and maintained volunteer collateral material to meet the Food Bank's needs. Update materials as needed.
• Manage and maintain volunteer database, community service hours, and monthly reports. Maintains maintenance of Volunteer database, including the scheduling, tracking, and reporting; Assists with the data clean up and migration to donor database as needed.
• Responsible for the processing, orientation, and assigning of all volunteers and volunteer groups to meet organization and staff needs. Including recruiting, screening, selecting, placing, and training volunteers; planning, assigning, and occasionally directing work; appraising performance; rewarding volunteers; addressing complaints and resolving problems.
• Serves as the primary contact for potential and active Food Bank volunteers. Acts as a liaison between volunteers and staff.
• Develop and oversee the Volunteer Advisory Council Team Leader Program.
• Coordinates all volunteer recognition events in cooperation with the Volunteer Advisory Council.
• Organize and assist with special events and projects as needed with assistance from department staff.
• Communicate with active volunteers to ensure they are well-matched to their assignments.
• Communicate with volunteers who are not meeting job requirements.
• Create and maintain partnerships with corporations, schools, community-based organizations, and other sectors to help efforts to recruit volunteers. Works to promote the Food Bank and volunteerism by attending outside community events as assigned.
• Develop and manage the Departmental budget in coordination with the CDO.
• Maintain other data for the department as necessary and appropriate.
• Commits to and understands the TCFB's mission. This includes active participation in sharing the organization's mission, vision, and values, internally and externally, creating a culture of active philanthropy for and through all staff.
• Serve on Feeding America's Volunteer Council.
• Perform other tasks as assigned by TCFB Leadership.

Education, Experience, and Abilities:

• Bachelor's degree plus two years of experience. A combination of education and/or directly related experience may be considered in lieu of a bachelor's degree. Experience in nonprofit organizations is a plus.
• Knowledge of models related to the facilitation of Volunteer programs for nonprofit organizations.
• Proficient in Microsoft Office Suite and Client Relationship Management systems.
• Ability to collect, analyze, and report on data.
• Strong communication, administrative, and customer service skills.
• Strong management and supervisory skills.
• Ability to coordinate and prioritize multiple projects and events while adhering to competing deadlines.
• Strong problem-solving and decision-making abilities to create solutions and new strategies.
• Ability to work independently with high self-motivation, exceptional time management, attention to detail, and organizational skills.
• Ability to lead, motivate, train, and mentor others.
• Passionate about Treasure Coast Food Bank's mission and vision.
• Ability to work in a fast-paced and diverse work environment with a high degree of cultural sensitivity.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Education:

• Bachelor's (Preferred)

Experience:

• managing volunteer: 2 years (Required)

Work Location: In person