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Form of work
SalaryOverview:
The Manager Operations will provide leadership, direction and oversight within all Maryland Family Care Call Centers in a manner consistent with the mission and core values of the organization. The Operations Manager will develope, establish and apply policies and procedures, and insure development and implementation of an efficient daily workflow in all areas of the call centers. This position is responsible for the identification and development of physician relationship building, practice building and expansion, staff recruitment and multi-site operations. This position works closely with all the physicians and staff accross Maryland Family Care. The position also interacts closely with other senior management team members to drive the success of corporate initiatives, practice development and key organizational goals. The Manager of Operations will report directly to the Director of Practice Communications for the Physician Enterprise. This postition may require travel/site visits to off site Call Centers. Qualifications:
SPECIFIC REQUIREMENTS
The Manager Operations will provide leadership, direction and oversight within all Maryland Family Care Call Centers in a manner consistent with the mission and core values of the organization. The Operations Manager will develope, establish and apply policies and procedures, and insure development and implementation of an efficient daily workflow in all areas of the call centers. This position is responsible for the identification and development of physician relationship building, practice building and expansion, staff recruitment and multi-site operations. This position works closely with all the physicians and staff accross Maryland Family Care. The position also interacts closely with other senior management team members to drive the success of corporate initiatives, practice development and key organizational goals. The Manager of Operations will report directly to the Director of Practice Communications for the Physician Enterprise. This postition may require travel/site visits to off site Call Centers.
EDUCATION AND WORK EXPERIENCE
- Education and Work Experience:
- Must possess a high school diploma or GED.
- Must possess a degree in Bachelor of Business Administration or Science Degree in Healthcare or related field- 5 years of progressively increasing management experience can replace the education requirement. Masters in Healthcare Administration, preferred.
SPECIFIC REQUIREMENTS
Computer proficiency and technical aptitude with the ability to utilize one or more of the following:
- Microsoft Word, Power Point, and Excel
- Microsoft Outlook
- Meditech (if applicable to position)
- Epic (if applicable to position)
- NetLearning
- Electronic Performance Appraisal System
Must be able to read, write, and speak the English language in an understandable manner. Must be able to work independently and possess the ability to make independent decisions when circumstances warrant such action. Must possess the ability to effectively communicate and deal tactfully with other personnel, visitors, patients, physicians, customers, and the general public. Must be flexible, have personal integrity, and the ability to function effectively as a team with other employees. Must be able to follow written and oral instructions.
Other Requirements: Physician and staff relationship building and retention. Excellent computer skills including experience in using MS Excel, Outlook (E-Mail), Practice Management Software applications, financial management applications and other related applications. Development and interpretation of complex financial documents including Profit & Loss statement, budgets & other related reports. Human Resources Management. Business planning and development. Strong interpersonal skills. Ability to be detail-oriented and still remained focus on larger goals/targets.
