Manager Of Guest Operations

Working at Breeze Airways is an exciting endeavor and a serious commitment to bring "The World's Nicest Airline" to life. We work cross-functionally with truly awesome Team Members to deliver on our mission: "To make the world of travel simple, affordable, and convenient. Improving our guests travel experience using technology, ingenuity and kindness."
Breeze is hiring- join us!
The Manager of Guest Operations is primarily responsible for day-to-day operations and guest interfacing duties. This position is essential as it relates to the handling of Guests during periods of irregular operations that may occur for scheduled service, charters, and company repositioning flights. An exceptional Manager of Guest Operations mitigates known guest issues before they manifest, minimizes the effects of irregular operations on our guests, and ensures guests ultimately arrive at their planned destination.
Here's what you'll do

• Resolves any operational issues, which may affect regularly scheduled operations, and evaluates overall operation impact of delays and/or cancellations
• Liaison with operational support teams to address:
  • Seat swaps stemming from planned and unplanned equipment changes
  • Configuration changes
  • Reimbursement for irregular operations and associated compensatory analysis
  • Monitor Gladly to address ad hoc questions from guests
  • Maintain active disruption log for adversely impacted guests
  • Coordinate with airports and provisioning of real-time information through NS2
  • Coordinate and manage out issues for connecting guests/BreezeThru's
• Monitors and verifies delay reporting, company e-mail correspondence, schedule change notification, and aircraft movement information, ensuring accuracy and timeliness with stations
• Keeps station and inflight management apprised of status and developments on all flights, including emergencies
• Coordinates with IOCC personnel during regular and irregular daily operations with any station or inflight issues.
• Analyzes issues that have a potential impact on flights, relaying information upline and downline between IOCC and front-line stations
• Reviews and recommends the most efficient transportation options to optimize the use of resources in meeting guest's requirements, particularly during irregular operations
• Act as an IOCC and Stations conduit for inter-departmental projects
• Ensure affected areas/departments are included in communication regarding irregular operations
• Update and maintain reference materials, as appropriate
• Achieve performance measures and adhere to established standards in conjunction with Breeze Aviation Group Values of Safety, Kindness, Integrity, Ingenuity and Excellence

Here's what you need to be successful
Minimum Qualifications

• 3+ years of airline experience in airport operations and inflight service
• Knowledge of CFR's, working with the FAA, TSA, and DOT
• High performance orientation, ability to work well under pressure, prioritize projects, meet deadlines, and maintain flexibility
• Strong attention to detail, organization, and time management skills
• Self-starter must have a positive attitude and strong desire for success
• Complete projects on time with minimal supervision, ability to work varied hours when necessary to meet deadlines

Preferred Qualifications

• 2- or 4-year degree
• 2+ years of leadership experience
• Previous flight attendant and airport operations experience (below and above the wing), and baggage services

Skills/Talents

• Excellent computer skills with functional knowledge of Microsoft Office (MSWord, Excel, PowerPoint)
• Excellent written and verbal communication skills
• Demonstrated ability to effectively manage multiple concurrent projects, make decisions, and meet deadlines
• Ability to read and understand complex documents and rewrite the information in simpler terms
• Ability to work from concepts to create completed works
• Ability to serve as a liaison between other areas of the company
• Ability to work as a Team Member with a strong guest service orientation
• Ability to work with confidential material
• Ability to travel often
• Exemplifies Breeze's safety culture, values, and mission
• Excellent problem-solving skills
• Ability to work with individuals and teams at all levels in the organization

Perks of the Job

• Health, Vision, and Dental
• Health Savings Account with Breeze Employee Match
• 401K with Breeze Employee Match
• PTO
• Travel on Breeze and other Airlines too!

Breeze Airways provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Breeze Airways will never request your Social Security Number, Driver's License or Date of Birth on our job postings. Job Postings requesting any or all of this information should be regarded as a scam. To ensure you are applying to an actual Breeze Airways posting, please apply online at www.flybreeze.com then click "Careers" at the bottom of the page.