Guest Services Operator

Al Serra Auto Plaza is the hub of the fast-growing Serra Automotive Group. Currently, Serra Automotive Group consists of 55 dealerships, 67 automotive franchises selling and servicing 25 brands (Cadillac, Chevrolet, Buick-GMC, Chrysler- Dodge-Jeep-Ram, Ford, Jaguar, Land Rover, Subaru, Kia, VW, Honda, BMW, Toyota, Porsche, Mercedes-Benz, Lexus, Volvo, Nissan. Audi, Acura, and Mazda) throughout 7 states (Colorado, Illinois, Indiana, Michigan, New Jersey, Ohio, and Tennessee)

Combining the strength of our heritage with a culture that promotes value for the individual, creative thinking, and the freedom to grow as professionals, we work to create remarkable experiences for our customers. We are driven by our passion to simply be the best at what we do.

Bring your talent to the Al Serra Auto Plaza! Our opportunities for personal and professional growth and development are outstanding.

As a Guest Services Operator, you will handle all inbound calls directed to the main dealership phone numbers and transfer to various individuals and departments across the Auto Plaza.(The shift hours for this position are 9AM-6PM, Monday through Friday, and every other Saturday, 7:00AM-3:00PM.)

Job Responsibilities

• Ensure that all incoming dealership calls are answered promptly, professionally, and according to script.
• Assess customers’ inquiries and transfer to appropriate dealership personnel.

Qualifications

• 1+ years of call center experience preferred
• Must be able and willing to work full-time, including rotating shifts and alternating Saturdays
• Microsoft Office and/or Google Drive skills preferred
• Personal Values – integrity, drive, team player
• Personal Characteristics – results oriented, competitive, optimistic
• Effective communication – over the phone and via email
• Ability to learn and follow Guest Services scripts/process
• Ability to learn and utilize Guest Services tools/software
• Strong organizational and time management skills

Benefits

• Health: Comprehensive Medical Plan, Dental Plan, & Vision Plan
• 401K and Roth IRA - with both matching and retirement contributions by Al Serra Auto Plaza
• Vacation time, generally ranging from one week up to three weeks per year based on time of employment
• Life Insurance
• Disability - both Short Term and Long Term
• Employee discounts on New and Used vehicles