Manager Main Entry Operations

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation. 

Each day Universal Studios Hollywood creates unforgettable experiences for our guests from around the world. We bring to life the ultimate Hollywood experience with our real working movie studio and heart-pounding rides, shows and attractions that put you inside some of the world's most popular movies and TV shows. USH offers something for everyone from thrill seekers to movie lovers to family fun for all ages. Our Team Members are passionate individuals who create memorable moments whether it's on the studio lot, or in our conference rooms, theaters, or kitchens. We believe in the talent of our team members. It's our passion and commitment to excellence that drives our business to succeed in everything we do across the park. We believe in a culture of family and fun, here you can make a difference and build your career! 

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we'll continue to create and deliver content that reflects the current and ever-changing face of the world.  

JOB DESCRIPTION 
The Manager, Main Entry is responsible for managing and supervising the day-to-day operations of the Main Entry department, including the assigned staff and their communication with guests. Oversees overall front gate operation and Team Members within the Main Entry department with direct oversight of Admissions, Guest Ambassadors, Wheelchair and Stroller Rentals, and Inventory Control. The Main Entry Operations Manager also partners with the Main Entry Sales Manager and Guest Services Manager to support department-wide initiatives and strategies.  

Responsibilities Include:  

• Uphold our Environmental Health and Safety standards. 
• Mentors and counsels Team Members and supervisory staff while enforcing policies and procedures ensuring compliance of company and departmental standards.  
• Responsible for managing a workforce of 100+ Team Members daily. 
• Responsible for setting leadership standards and enforcing work area location efficiency. 
• Build internal cross departmental relationships to maximize efficiency and effectiveness.  
• Responsible for strategic planning that focuses on providing a positive experience for Team Members, guests and ultimately provides positive financial returns.  
• Manages and observe Team Member performance to ensure proper coaching and training are implemented. 
• Assists with revenue reporting. 
• Implements overall company strategies and recommends department-wide strategies and tactics with a goal of consistent innovation. 
• Oversees day to day operational needs including special events for the department. 
• Plan, Hire, train and development of line level Team Members and Leadership 
• Write and conduct evaluations for Leadership and Non-Union Team Members. 
• Analyze training material to ensure updates occur prior to annual assessment programs. 
• Accountable for driving results for Guest and Team Member engagement.  
• Enhance existing incentive programs to drive a highly engaged team environment. 
• Builds a culture of Team Member Rewards and Recognition using company and department tools.  
• Strong organizational skills, with the ability to manage various projects at different stages. 
• Ensures that collective bargaining agreements are upheld by partnering with HR and Labor Relations to maintain positive union relationships. 
• Investigates incidents including Team Member/guest complaints. 
• Promptly follows-up on Team Member and Guest concerns.  
• Leads by example by modeling the core values.  
• Seek and implement best practices. 
• Participate as a Duty Manager when needed to support area coverage. 
• Responsible for labor and non-labor departmental budgets. 

Basic Requirements: 

• Bachelor's degree from a four-year college or university in Business, Hospitality, Management, or related field strongly preferred. 
• Minimum 2-5 years of management experience in high volume operations or hospitality environment including demonstrated experience in people leadership, budgeting, and guest services. 
• Must be available to work on weekends, holidays and nights as required. 
• Able to work outdoors in varying weather conditions and walking / traveling to multiple venues throughout the day.  
• Thorough knowledge of MS Excel, Word and PowerPoint. 
• Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite. 

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $75,000 - $90,000 

Desired Characteristics: 

• Thrives in a fast paced, dynamic environment with the ability to be a proactive problem solver. 
• Proven excellent verbal and written communication, interpersonal, organizational, and multi-tasking skills. 
• A strong passion for delivering the highest quality of guest service both internally and externally. 
• Demonstrated ability to motivate and engage with a team. 
• Ability to achieve results through the flawless execution of strategies and objectives. 
• Excellent management skills in leading a diverse team and working under tight and fast track deadlines. 
• Ability to deal well with ambiguity and constant change.  
• Ability to effectively communicate across all lines of business, and with all levels of management. 
• Experience managing in a union environment. 

Additional Requirements: 

• Must be willing to adhere to all Company COVID-19 workplace safety policies and protocols.  

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations by emailing [email protected].