Address
Form of workJob Description
About Neuro Building Systems:
At Neuro Building Systems, we are pioneering the integration of IoT and Building Management Systems (BMS) to revolutionize the way buildings operate. Our mission is to enhance building intelligence to optimize energy efficiency, enhance safety, and improve the quality of life for occupants. We offer Managed Services to monitor the health and operations of our customers' IoT & BMS installations, ensuring buildings are not just smart but also sustainable.
Job Description:
We are seeking an experienced Manager for our IoT and BMS Managed Services to lead our efforts in delivering exceptional ongoing service support to our clients. This role is crucial in managing the operational health of IoT & BMS systems installed in buildings, overseeing a team dedicated to ensuring these systems perform optimally and sustainably.
Responsibilities:
- Lead and manage the IoT & BMS Managed Services team, providing guidance, training, and support to enhance their skills and effectiveness.
- Develop and maintain strong relationships with clients, understanding their needs and ensuring their expectations are met or exceeded.
- Oversee the operations of our help desk, ensuring prompt and effective resolution of customer issues and inquiries.
- Implement and manage Service Level Agreements (SLAs) with clients, setting clear expectations for service delivery and performance.
- Work closely with the technical team to monitor the health and operations of IoT & BMS systems, identifying and addressing issues proactively.
- Drive continuous improvement initiatives to enhance service delivery, client satisfaction, and operational efficiency.
- Develop and manage a support team, ensuring they are equipped with the necessary skills and tools to provide exceptional customer service.
- Stay abreast of industry trends, technologies, and best practices in IoT and building management systems to ensure our services remain cutting-edge.
Qualifications:
- Bachelor’s degree in a relevant field (e.g., Information Technology, Mechanical Engineering, Building Sciences) or equivalent experience.
- Minimum of 5 years of experience in IT, IoT and/or BMS systems, with a focus on Managed Services and customer support.
- Proven experience in managing help desks, support teams, and customer service operations.
- Strong knowledge of IT/networking technologies and foundational knowledge in building mechanical systems and energy management.
- Excellent leadership, communication, and interpersonal skills, with the ability to manage and motivate a team.
- Strong problem-solving abilities and a customer-focused approach to service delivery.
- Experience in managing SLAs and customer expectations in a technical service environment.
- Ability to work under pressure, manage multiple priorities, and adapt to changing demands.
