Manager, In-Flight Bases - Crew Absence Management

At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home, and the communities we serve.  Join our ‘ohana and be a part of an exciting team of professionals dedicated to serving our kama‘aina and introducing our islands to the world!

Position Summary

The Manager, In-Flight Bases - Crew Absence Management is responsible for managing workforce scheduling and improve overall employee productivity and effectiveness.  In addition, the Manager will provide guidance regarding employee policies, partner closely with HR, and counsel and discipline employees accordingly. This position reports to the Sr. Manager, In-Flight Bases - Crew Absence Management.

Key Responsibilities

• Responsible for receiving sick leave calls from Flight Attendants and Pilots, documenting leave requests in assigned systems as well as communicating such absences with crew scheduling
• Serve as resource for Flight Attendants and Pilots regarding sick leave policies and benefits
• Administer all versions of the Sick Leave Management Programs (SLMP) in the CBA including management of the doctor’s note compliance program
• Monitor pass travel adherence as it relates to sick leave, according to company policy
• Handle the OJI reporting including completing necessary paperwork in conjunction with the employee, investigate the circumstances of the OJI, and properly document the instances
• Partner with HR on FMLA requests, to obtain medical certificates, and on outside employment requests
• Partner with HR on initial intake of extended leave requests and follow up on return to work assignments and other complex leave situations
• Document occurrences to centralize tracking system and generate regular and ad hoc reports
• Investigate potential policy violations and take appropriate actions
• Provide counsel to employees and administer disciplinary actions accordingly
• Other duties as assigned or directed

Minimum Requirements

• High School diploma or equivalent education
• 2 years of management or equivalent HR or In-Flight experience
• Working knowledge of federal and state leave employment laws and regulations
• Strong verbal and written skills
• Computer Skills (Microsoft Word, Excel, Outlook, PowerPoint)
• Able to professionally handle multiple tasks and meet all deadlines
• Must be able to investigate incidents and discipline with dignity
• Must obtain a Passport, SIDA badge, and Ramp License
• Able to work flexible hours including holidays and weekends
• Able to build and maintain relationships with Flight Attendants at the highest professional level

**Hawaiian Airlines is regulated by the Department of Transportation (DOT - regulation, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of Marijuana, Cocaine, Opioids, PCP (Phencyclidine), and Amphetamine prior to any offer of employment or transfer into a safety-sensitive position.  Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Hawaiian Airlines and any employment offer will be withdrawn.

*** In addition to routine employment eligibility verification, U.S.-based airlines must gather information to validate country of citizenship and country of birth. Upon hire, you must provide documentation proving your current country of citizenship and birthplace.

Preferred Qualifications

• College degree
• Flight Attendant experience
• Experience with leave management
• Experience working with collective bargaining agreements

About Hawaiian Airlines

Now in its 95th year of continuous service, Hawaiian is Hawaii's largest and longest-serving airline. Hawaiian offers approximately 150 daily flights within the Hawaiian Islands, and nonstop flights between Hawaii and 15 U.S. gateway cities – more than any other airline – as well as service connecting Honolulu and American Samoa, Australia, Cook Islands, Japan, New Zealand, South Korea and Tahiti.
Consumer surveys by Condé Nast Traveler and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawaii. The carrier was named Hawaii's best employer by Forbes in 2022 and has topped Travel + Leisure’s World’s Best list as the No. 1 U.S. airline for the past two years. Hawaiian has also led all U.S. carriers in on-time performance for 18 consecutive years (2004-2021) as reported by the U.S. Department of Transportation.

The airline is committed to connecting people with aloha by offering complimentary meals for all guests on transpacific routes and the convenience of no change fees on Main Cabin and Premium Cabin seats. HawaiianMiles members also enjoy flexibility with miles that never expire. As Hawai‘i’s hometown airline, Hawaiian encourages guests to Travel Pono and experience the islands safely and respectfully.

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook  (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s LinkedIn page.

For media inquiries, please visit Hawaiian Airlines’ online newsroom.