Manager, Implementations, Voluntary Benefits

Company Description

EBG is an e-commerce solutions provider specializing in travel and entertainment, and also offering retail products and services, Voluntary Benefits and insurance. 

EBG powers a robust portfolio of technology solutions and operates a network of employer and membership-based platforms reaching a captive audience, providing leading brands with incremental distribution opportunities. EBG's expanded network reaches over 100 million users from participating companies and closed loop affinity and membership groups. 

EBG owns and operates one of the largest and most comprehensive employee savings programs in the country — serving over 40,000 corporate clients through its proprietary platforms TicketsatWork, Plum Benefits, Working Advantage and Beneplace. 

EBG is a b2b2c company headquartered in Miami (Aventura), with offices in New York, Orlando, Austin and Las Vegas. We offer a hybrid work environment with a balance of collaboration and flexibility.

Job Description

Develop and maintain EBGs system for implementation of various products and services across multiple carriers for your clients (both payroll deduction and direct bill). Act as the project manager between Carriers, Partners, and Clients to facilitate timely implementations, resolve issues, and manage queries. Ensure that all processes and procedures for both the Clients and Partners operate as smoothly as possible, while emphasizing minimal workload for the Client. Maintain precise and clear documentation of all procedures and necessary information for ongoing reference and to guarantee an efficient implementation.

Essential Functions 
 

• Create internal system to manage all client implementations.
• Develop scalable Project Manage processes that support multiple carriers and clients.
• Train and manage team members to handle end-to-end multi-product implementations.
• Manage projects to hard go-live dates inclusive of end site testing and validation.
• Create a fun and positive work environment and the innate ability to inspire others.
• Perform other duties as assigned. 

#LinkedIn-hybrid

Qualifications

• 4 Year Degree plus 5 years of relevant experience or an equivalent combination of education and relevant work experience
• Excellent organizational and leadership abilities 
• Outstanding communication and management skills 
• Must possess strong organizational, and time-management skills  
• Manage timelines and deliverables across multiple third party systems.
• Strong people skills to manage internal stakeholders, outside clients, and vendors
• Ability to perform advanced tasks in Microsoft Office, Excel and PowerPoint
• Knowledge and experience in the use of customer management systems

Additional Information

EBG offers outstanding employee benefits including:

• Medical, Dental & Vision
• 401k Match
• Short Term Disability, Long Term Disability (Company Paid)
• Company Paid Basic Life and AD&D
• Additional Voluntary Benefits 
• Flexible Work Arrangements
• 3 Weeks of PTO + 5 Personal Days
• Paid Holiday Break from Christmas to New Year
• Paid Holidays
• Fitness Reimbursement Program
• Annual Day of Giving
• Share in the FUN! EBG gives $1000 per year in Tickets-At-Work gift cards to full-time employees to experience and enjoy the savings marketplace!

The statements contained herein reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. All your information will be kept confidential according to EEO guidelines.