Manager, Identity and Access Management

This job contributes to REI’s success by managing the Identity & Access Management team and services, to include assisting with the planning, execution, and operation of Cybersecurity initiatives and functions within enterprise Identity and Access Management. Provides direction to team, establishes work priorities, and works to optimize the effectiveness of our IAM controls and systems. Evaluates proposes enhancements and solutions to ensure that IAM technology contributes to achievement of the division’s business objectives and achieves a high level of optimization and maturity. Contributes to and enforces departmental strategies, policies and standards. Ensures that team commitments are tracked, managed, and meet or exceed expectations. Maintains a high quality of products and services to help maintain REI’s competitive advantage. Models and acts in accordance with REI’s guiding values and mission.

Leading the Way(team leadership, coaching and development responsibilities for this “manager of staff”)

• Identifies and communicates key responsibilities and practices to ensure the organization promotes a successful attitude, confidence in leadership, and teamwork to achieve business results.
• Supports the implementation of company programs, procedures, methods and practices to promote REI key messages.
• Challenges and inspires employees to achieve business results.
• Ensures employees adhere to legal and operational compliance requirements.
• Oversees training and development of employees directly and indirectly managed and makes effective staffing decisions.
• Conducts and ensures the completion of performance reviews.
• Provides coaching, direction and leadership support to employees in order to achieve department, company and customer results.
• Monitors operational statistics, reports trends, variances and issues, and takes appropriate action.

Your Planning & Navigating Requirements(the plans the job is responsible for creating and executing, and how the job ensures they are implemented)

• Supports the operation of enterprise Access Management services provided by IT, including Single Sign On (SSO), Multi-Factor Authentication (MFA), and Privileged Access Management (PAM) platforms.
• Develops long-term plans to ensure that IAM resource capacity meets current and future enterprise needs, including development and implementation of methodologies for system analysis, installation, and support.
• Oversees technical analysis and ongoing enhancements of IAM security infrastructure. Plans and implements IAM projects, including coordination with vendors, end users and other IT disciplines.
• Provides technical assistance services, troubleshooting and problem resolution for IAM systems.
• Communicates and collaborates with all other IT disciplines regarding IAM performance issues, and solution design, development, implementation and evaluation.
• Contributes to division strategic planning, applying a current knowledge and future vision of technology and systems which significantly impact the effective execution of business processes.
• Assists business areas in identifying current and future needs.
• Collaborates with other department leaders to identify business needs; plan, schedule, and coordinate work; and ensure integration of business needs and information technology solutions.
• Communicates with team regarding policies and procedures, projects and activities in other groups.
• Guides the team in the analysis of business requests and needs to ensure low-cost operation and effective utilization of staff and equipment.
• Follows the governance process for technology projects, ensuring that project goals and decisions are based upon business priorities.
• Prepares budget recommendations for staffing needs, costs of equipment and tools, maintenance, and future projects.
• Creates and maintains staffing plans. Ensures the team is properly trained and staffed to handle the projected workload, both from an internal staffing and outsourcing standpoint. Makes recommendations to management regarding long-term contractors and/or additions to staff.
• Provides management with accurate, timely and relevant information about the status of projects, personnel and activities within the team.
• Performs basic line supervision, including hiring, firing, conducting performance reviews, setting performance goals, promotions, salary increases, developing subordinates, and managing performance and discipline.
• Creates support structures to ensure that adequate technical support for end users is maintained at all times. Ensures that required technical tools and training are available to the staff providing support.
• Keeps abreast of technology changes and innovations in the IAM and greater IT fields.
• Manages or coordinates vendor relationships and contracts for products, services and support.
• Analyzes, assesses and recommends improvements in programs and practices to ensure compliance with regulatory and internal controls.

Required Skills & Experience

• Bachelor’s degree in computer science or business administration, or equivalent training and experience.
• 2+ years supervisory experience in the information technology field and the ability to direct technical work teams.
• 5+ years’ experience in Identity and Access Management. Specifically, knowledge and experience with the following technologies: Active Directory, Single Sign-on (SSO), Multi-Factor Authentication (MFA), ADFS and Azure AD enterprise authentication, Privileged Access Management, Identity Governance & Administration (IGA), Public Key Infrastructure, access provisioning lifecycle,
• Experience developing team-level plans and contributing to annual budgets.
• Knowledge of methodologies, standards, procedures and organization that contribute to the development and deployment of technology solutions.
• Skills in resource management, project prioritization, problem-solving, issue management and negotiation, and mediation.
• Knowledge of business principles from multiple disciplines and ability to apply those principles.
• Ability to manage customer and vendor relationships.
• Builds capacity of individuals and teams through effective employee development, involvement, communication, and supervision efforts.
• Creates a strong, mutually supportive work spirit and culture where people can do their best.
• Establishes trust and inspires others.
• Makes effective organization and people decisions in a manner consistent with REI's values and ethics.
• Delivers on commitments and holds others to same.
• Champions the organization and advocates solutions in the overall Company's best interest.
• Uses business knowledge, innovative thinking, and sound judgment in the solution of problems or the pursuit of business opportunities.
• Consolidates information from various sources including feedback from others to reach sound decisions.

Preferred Qualifications

• Experience managing multiple project teams.
• Ability to negotiate contracts and agreements with vendors and service providers in the information technology business.

Pay Transparency

We are committed to practices that promote pay equity and transparency. As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors.

REI offers all regular employees a generous employee discount, access to health benefits, a retirement savings plan and accrued time off. Click here for a detailed overview of benefits plans by employee profile.