Manager, Driver Operations

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com
Location: USA - Houston, 831
Division: Road
Job Posting Title: Manager, Driver Operations
Time Type: Full Time
SUMMARY
The Operations Manager is responsible for the management of the people, clients, and deliverables of the Road Operations team within assigned region and serves as an escalation point for customers and reports.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The Operations Manager position can be broken down into three areas of responsibility: People Management, Client Relationship, Finance and Operational Excellence.
People Management

• Ensures that the department is fully staffed and is working at capacity.
• Provides coverage for vacations, sick time and LOA when necessary.
• Assesses performance of the staff and provides timely feedback both formally through the performance management system and informally through coaching and mentoring.
• Ensures that the team is properly trained and working efficiently.
• Confirms that the team processes the shipments as outlined in the SOP's and corporate policies and procedures.
• Ensures that the team follows the Operational Data Quality Policy.
• Monitors the performance of the members of each center under your supervision to ensure compliance. to policies, procedures, service standards, and increased business growth.
• Develops succession plaining and training to create a sustainable department.
• Motivates and supports co-workers, integrates and promotes the Corporate Values into daily actions and interactions (Integrity, Innovation, Teamwork, Dedication and Respect).

Client Relationship

• Develops relationships with clients and serves as an escalation point as needed.
• Manages third party service providers to ensure world class, seamless service delivery to the clients.
• Engages with clients regarding non-payment of invoices; that results in resolve and payment.
• Verifies that the team meets the clients need around shipment bookings, collections, delivery, and shipment updates and that client expectations are consistently exceeded.

Operational Excellence

• Ensures and verifies client invoices are accurate and timely.
• Acquires and applies professional/technical knowledge, skills, experience and judgment to accomplish results that contribute to the strategic business plans.
• Continuously looks for ways to improve operational processes, defines structure and increases productivity.
• Reviews and analyzes daily, weekly, and monthly reports for accuracy, trends, and areas needing development.
• Supports the sales team in calls where operational expertise is required.
• Educates self and others regarding product offerings consistently.
• Assists Director of Operations with operational budget.
• Analyzes and reports on performance of the business unit to ensure that budget performance measures are met/exceeded.

Finance

• Formulates, monitors, and achieves their quarterly objectives.
• Executes on monthly targets and controls as defined by country and regional leadership.
• Manages costs within their locations and looks for efficiencies and improvements.
• Delivers on the bottom line budget commitment.
• Assists with reports on revenue targets for their locations.
• Sets the cost budget in line with the strategy and manages costs or adjust costs according to business requirements.
• Manages assets in line with targets, forecasts, and strategy requirements.
• Identifies opportunities and risks within the business that may impact the business environment and ability to deliver to shareholder commitments.
• Ensures compliance with internal and external controls and KPI's set at the regional levels.
• They will have operational and P&L responsibility for multiple locations.

OTHER DUTIES
Performs other duties as required.
SUPERVISORY RESPONSIBILITIES

• Leads and communicates goals, team objectives and priorities.
• Develops and produces highly motivated team.
• Responsible for team member selection, hiring and training; reviews and retention of team member's
• Applies expertise to improve effectiveness and provide guidance to staff and associates.
• Encourages subordinates to strive for operational excellence by continually challenging old methods or ways of thinking and taking responsible risks to maximize results; serves as a role model in innovative thinking and in focusing on quality within work.

MINIMUM REQUIRED QUALIFICATIONS
Education and/or Experience

• Associates Degree in Logistics or relevant field and 1 year experience managing teams
• In lieu of degree 3 years of experience including Managing teams, managing and compiling budgets and client relationship management.

Certificates, Licenses, Registrations or Professional Designations
N/A
SKILLS, KNOWLEDGE AND ABILITIES
Computer Skills
Intermediate Excel skills, basic Microsoft Word, and PowerPoint
Language Skills
English (reading, writing, and verbal)
Mathematical Skills
Intermediate
Other Skills

• Comprehensive knowledge of LTL, Truck Load, the current trucking marketplace trends.
• Highly developed organizational and people skills.
• Good communication skills are essential, as is the ability to build and maintain positive business relationships with internal and external customers.
• Ability to function within a group dynamic individuals; obtaining an in-depth understanding of the diverse needs of each client and assume ownership of growing the business.
• Must have excellent customer service skills, requires the ability to self-direct, work without supervision.
• Ability to balance multiple duties at once while still maintaining a high attention to detail and accuracy.
• Ability to mentor direct report and increase productivity through performance management.
• Strong follow up skills.

PREFERRED QUALIFICATIONS
Education and/or Experience

• In-depth understanding of dispatch, driver management and technology.

PHYSICAL DEMANDS
While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision.
Must be able to travel by plane and automobile.
WORK ENVIRONMENT
While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.
The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Salary Positions
For this position, the expected base pay is: $85,000- $105,000/ Annual. Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, and other objective business considerations.
DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.
Salary Positions
For this position, the expected base pay is: $85,000- $105,000/ Annual. Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, and other objective business considerations.
DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
DSV - Global transport and logistics
DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You'll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature's terms.
We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we'll support you and your need to achieve your potential and forward your career.
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Manager, Driver Operations
Houston