Address
Form of workWho are we?
The Enterprise Innovation Unit is a cross-cutting team working under the overarching mission of the California Department of Social Services to serve and support those in need by fostering innovation throughout the Department. Through effective communication, coordination, collaboration, and consultation with CDSS programs, we create innovative solutions. Our core values are purposeful utilization of resources, out of-the-box thinking, streamlining processes, and continuous learning. We work on a variety of projects that support the Department's programs and help shift the culture. We regard one another as teammates and conduct our daily business and project strategies as such, working collaboratively and supporting one another's efforts without regard to classification or status.
What will you do?
We are seeking an analyst to help lead a variety of department-wide change management projects.
• Independently plan and strategize to implement various business process improvements and organizational health projects.
• Collaborate with staff from all Divisions to understand their pain points on various processes; provide recommendations on user-centered solutions to solve those pain points.
• Research and master software tools to innovate new solutions and modernize department work processes.
• Lead and participate in workshops and workgroups.
• Lead and support change management efforts for projects across the Department.
Independently lead and manage solutions that leverage SharePoint and automation tools to optimize work flows for various teams throughout all levels of the Department.
Be willing to challenge traditional views, initial impressions, and your own assumptions when approaching a problem.
What you bring to the table:
Analysis and Ideation
Approach problems using a logical and systematic approach. Understand the status quo and provide ideas to fill gaps.
Research and Communication
Ability to look for the right information and effectively communicate that information to a manager or collaborator. Asks pertinent questions!
Engagement with Internal and External Partners
Ability to get buy-in on projects and use data to validate or measure benefits of projects.
The state offers comprehensive benefits including health, dental, vision, long-term care and disability insurance, as well as paid leave. Please see the Benefits section below for more details.
Click here to view all the attractive benefits available to state employees!
Need help understanding the examination and hiring process? Do you have a question about CDSS? We'd love to hear from you! Please contact us at Recruiter@dss.ca.gov. Please include the job classification and job control number in the subject line.
You will find additional information about the job in the Duty Statement .
Working Conditions
Telework / Remote Work Information:
This position has been designated as eligible for telework. The position may require in-person attendance when requested.
Minimum Requirements You will find the Minimum Requirements in the Class Specification.
- STAFF SERVICES ANALYST
- ASSOCIATE GOVERNMENTAL PROGRAM ANALYST
- Job Application Package Checklist
- Duty Statement
Position Details Job Code #:
JC-408409
Position #(s):
800-602-5157-700
Working Title:
Enterprise Innovation Unit Analyst
Classification:
STAFF SERVICES ANALYST $3,534.00 - $4,428.00 A
$3,826.00 - $4,789.00 B
$4,588.00 - $5,744.00 C
Shall Consider:
ASSOCIATE GOVERNMENTAL PROGRAM ANALYST
$5,518.00 - $6,907.00 A
# of Positions:
1
Work Location:
Sacramento County
Telework:
Hybrid
Job Type:
Permanent, Full Time
Department Information
Are you interested in making a difference in the lives of fellow Californians while achieving your career goals? Do you set high standards for yourself and enjoy a collaborative and challenging work environment? The California Department of Social Services (CDSS) serves, aids and protects needy and vulnerable children and adults in ways that strengthen and preserve families, encourage personal responsibility and foster independence. CDSS employees are our most important resource in serving California's needy and vulnerable children and families.
The Enterprise Innovation Unit is a cross-cutting team, working on behalf of the Administrative Division Deputy Director and the Directorate to innovate and implement strategic solutions in the Department. Through coordination, collaboration, and consultation with our program partners, we strive to act as in-house consultants and catalysts of change.
CDSS' goal is to foster a culture that values diversity, equity, and inclusion within our Department, that actively invites the contribution and participation of all people, and is representative of the varied identities and different perspectives in California. In our role as public administrators, our charge is to ensure that our programs and our workplaces provide all Californians the opportunity to thrive.
CDSS Culture
CDSS' goal is to foster a culture that values diversity, equity, and inclusion within our Department, that actively invites the contribution and participation of all people, and is representative of the varied identities and different perspectives in California. In our role as public administrators, our charge is to ensure that our programs and our workplaces provide all Californians the opportunity to thrive .
Special Requirements
Please Note: A Statement of Qualifications or Supplemental Questionnaire must be submitted along with your application in order to be considered for this position.
Please answer the following five prompts, numbering your responses and drawing on experiences in your professional and/or educational career. Please be specific and provide details and examples where appropriate. Applications that do not include this Statement of Qualifications or answer the prompts will not be considered for the position.
1. Describe what innovation means to you. Why is it important to an organization broadly and in particular- to state service? Please share an example of a time you had to innovate a solution to a problem.
2. Please describe your familiarity with SharePoint, and any other web-based office tools. Include any examples of projects you led, challenges you overcame, or solutions you developed using these tools.
3. Please describe a time when you independently identified an opportunity for process improvement, and took the initiative to develop a solution or alternative. What were the circumstances? What challenges did you face? How was your solution received? What was the outcome?
4. What does teamwork and collaboration mean to you? When working with others, do you tend to see yourself as more of a leader or someone who takes instructions and executes (there is no right answer to this)? Why do you think you tend to gravitate toward that role?
5. What was the best supervisor or manager you ever had and why? What was the worst supervisor that you ever had and why?
You are required to complete employment history on the application form (STD 678). You may be disqualified from the hiring and selection process if the employment history is not complete. Resumes will not take the place of employment history.
If you are meeting minimum qualifications with education, you must include your unofficial transcripts for verification. If selected, you may be required to provide official transcripts at the time of hire.
Training and Development assignments may be considered based on the availability of eligible candidates and are subject to approval by the Hiring Authority prior to appointment. Training and Development assignments are temporary in nature and shall not exceed twenty-four (24) months.
Candidates who reside outside of the State of California may be admitted to the job interview, but they must provide proof of residence in California prior to being eligible for appointment.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 1/2/2024
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Department of Social Services
Attn: Classification & Pay Unit
P.O.Box 944243
Sacramento , CA 94244-2430
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Department of Social Services
Classification & Pay Unit
744 P Street, MS 8-15-58
Sacramento , CA 95814
08:00 AM - 05:00 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is optional. It may be included, but is not required.
- Statement of Qualifications -
(SOQ) Please see the Special Requirements section of this job advertisement for detailed instructions for the SOQ submission.
Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
We encourage applications regardless of whether you think you meet 100% of these skills below. Please highlight your knowledge, skills, and experience related to the below desirable qualifications in your application package.
• Ability to exercise initiative, show professionalism, good judgment, honesty, and make timely decisions while maintaining positive and trusting working relationships
• Ability to plan, organize, communicate, and adapt to changing assignments and priorities, and work effectively under pressure to meet deadlines
• Excellent analytical skills with demonstrated ability to work independently, think logically and creatively, apply a range of analytical and research tools, identify gaps and opportunities for improvement, make sound and innovative recommendations
• Experience leading projects and meetings and using strong verbal and written communication skills to present information to all levels of stakeholders, including management, business and technology staff, and solution partners, to prepare and present written recommendations, and to report project information accurately and timely
• Experience collaborating with others and working in a team environment
• Knowledge and understanding or willingness and ability to learn the CDSS organization, business program areas, technology architecture, and processes
• Strong working knowledge and experience in business process improvement and project management technical skills (Continuous Improvement methodology, Lean, Six Sigma)
• Experience using Microsoft Office Suite (Word, Outlook, Excel, PowerPoint), SharePoint, MS Teams, Visio, PowerAutomate, Adobe Acrobat.
Benefits
There are many benefits to joining our team! The State of California has a generous benefits package that includes medical coverage, CalPERS pension upon retirement, two weeks paid vacation per year, two weeks paid sick leave per year, two paid Professional Development Days, one paid Personal Holiday, pre-tax parking fee program.
Transportation Reimbursement of 75% is available to eligible employees, reimbursement is not to exceed $100, and employee must provide proof of transportation pass payment.
Click here to view all the attractive benefits available to state employees!
Benefit information can be found on the CalHR website and the CalPERS website.
Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Hiring Unit Contact:
Julian Nunn
(916) 657-2027
Julian.Nunn@dss.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being schedu...
