Manager - Community Relations Ft

Work for GOOD at Goodwill

• Do you want to make a difference in your community while earning a paycheck?
• Would you like to help your community and environment every day that you come to work?
• Looking for a job that provides meaning as well as personal and professional development?

Goodwill San Antonio is one of the largest and most dynamic social enterprises in San Antonio.

We are an entrepreneurial non-profit that provides employees the opportunity to innovate, grow and discover new skills, while generating revenue that funds both employee and community programs.

We are a diverse and inclusive organization founded and focused on Fighting Poverty and Creating Opportunity. We specialize in facilitating personal and professional growth for our employees, particularly those who may have experienced barriers to successful employment in the past.

We strive to maximize the value of each employee’s work and each donor’s donation to benefit our community and environment. Without Goodwill in our community, millions of pounds of perfectly usable items would be harming the environment in landfills. Instead, Goodwill employees are fueling a robust economy by recirculating used goods.

Our Good Careers Academy and Good Careers Centers Help Change Lives through the Power of Work as well by delivering education and meaningful job placement.

Explore careers with Goodwill in retail, production, warehouse, logistics, contact center customer service, career services, technology, document imaging, grounds maintenance, janitorial and facilities maintenance. Goodwill regularly partners with local, state and federal government agencies to provide additional diverse career opportunities.

We prefer to promote from within. Your growth and advancement is our priority.

Achieve your potential at Goodwill and beyond through our personal and professional skills development programs, supportive health and well-being benefits, competitive base and bonus pay, savings plans, personal financial education, store purchase discounts, paid time off, leadership development, tuition reimbursement and more.

Change Lives. Make a Difference.

Discover Purpose. Apply today at WorkforGoodSA.org.

POSITION SUMMARY

The Community Relations Manager manages a team of professionals focused on establishing relationships with local employers, organizations, and members of our community with the purpose of creating job leads, externships, and other career related opportunities for Goodwill program participants and graduates. The Community Relations Manager is also responsible for outreach and promoting Goodwill services to organizations and members of our community in order to increase enrollment in Goodwill programs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Conduct effective employer engagement activities.
2. Develop a customer base of prospective employers in targeted industries from directories, networking, cold calling, and other sources.
3. Establish and nurture long-term relationships with local employers and engage them substantively in a variety of strategies and activities ranging from: assessing current and future employment needs and skill requirements, developing training curriculums, participating in career exploration activities, providing externship and other on-the-job training opportunities, hiring Goodwill participants, providing employee retention and advancement opportunities, and contracting Goodwill Business Services.
4. Review workforce and labor market information. Stay inform of trends and educate the Mission Team on how they may affect hiring opportunities for clients and students. 
5. Locate job openings in targeted industries and work closely with Program Managers to communicate the employment opportunities to career services staff, to include GCA Externship Coordinator and Job Placement Coordinators.
6. Maintain a predetermined quota of monthly employer contacts, externship sites, and job openings based on the number of job-ready students and program participants.
7. Works with GCA Extern Coordinator to secure worksite agreements of new employers for externship placements.  Maintains updated list of worksite agreements and ensures agreements are current and submitted to Goodwill SA Compliance Office.
8. Enter data related to employer contacts and job openings into the Case Management system and/or the Customer Relationship Management System.
9. Work with Program Managers to determine employment strategies and match job-ready students and program participants’ strengths and abilities to job requirements.  Assist Career Specialists, Job Placement Coordinators, and GCA Extern Coordinator with introduction of qualified participants to employer partners with the objective to obtain preferential consideration.
10. Organize employer job fairs. Represent and promote agency at public speaking events, community resource fairs, career fairs, and community leadership meetings.  Lead quarterly Industry Alliance Council meetings to include compliance with TWC guidelines for GCA.
11. Confer with employers on a regular basis to nurture the relationships as well as proactively address issues and determine if further support is needed to meet employers’ requirements.
12. Effectively lead the Community Relations team.  Hire qualified professionals to be part of the team. Train them and coach them to success. Implement Servant Leadership principles to inspire, encourage, and empower the team to achieve a high standard of performance. Monitor and address performance issues on a timely basis. Prepare and deliver timely performance appraisals for direct reports. Coordinate with Human Resources to administer rewards and recognition, promotions, transfers, disciplinary actions, or terminations in accordance with the organization’s policies and applicable laws.
13. Conduct outreach efforts promoting Goodwill services to organizations and members of our community in order to increase enrollment in Goodwill programs.
14. Prepare and deliver presentations to community organizations to increase awareness of the Goodwill Mission, programs, and services.
15. Develop and nurture relationships with community organizations and employers with the objective to increase the reach of our services and referrals of participants for our programs.
16. Build and manage a broad and diverse referral partnership network.
17. Manage grassroots outreach efforts to meet Goodwill programs enrollment goals.
18. Identify and attend community events, talk to prospective clients, and get them started on the Goodwill services enrollment process.
19. Measure success of outreach efforts in terms of efforts conducted (outbound call, presentations made, event attended, etc.) and outcomes (prospective clients engaged, enrollment, etc.)
20. Uphold and model Goodwill's mission, core values, and servant leadership.
21. To accommodate business needs and management objectives other duties may be assigned by the Unit Leadership.

REQUIREMENTS

1. Bachelor’s degree in social work, workforce development, human Resources, or related field or equivalent work experience may be accepted in lieu of education.
2. Five (5) years of experience in the non-profit sector, social services, or workforce development with at-risk populations to include previous supervisory/management experience.   
3. Strong analytical skills, attention to detail, oral, written, and presentation skills, including intermediate skills in MS Office Word, PPT, Excel, and email.
4. Must be able to establish professional relationships and effectively collaborate with multiple constituencies to achieve mission goals.
5. Must be able to meet the physical requirements of the position.
6. Must maintain a valid driver’s license and automobile insurance coverage and be able to travel as needed if you drive your vehicle during company business.

To learn more about Goodwill San Antonio and to view available positions visit: www.goodwillsa.org.

Equal Opportunity Employer/Veterans/Disabled