Maintenance Technician Iii (Sfs231)

Maintenance Tech III

Who We Are

Sylvan Road is a technology-enabled, data-centric, and vertically integrated investment management firm focused on single-family real estate. As a pioneer of the emerging institutional asset class of single-family rental housing, Sylvan Road has developed a sophisticated business model over the last decade. We have several distinct business operations in investment management, brokerage, construction, property management, field services and software development, each of which operates in concert with each other to deliver on investor returns and resident satisfaction. Operating primarily as a virtual employer, our success comes from the high value we place on our people, process, and technology.

Why Work For Us

Sylvan Road is experiencing tremendous growth and so we are in the midst of an exciting transformation to better support a high-growth, dynamic business. This opportunity will enable you to make a significant and notable impact within our organization and to contribute to our development. We come to work every day excited by the growth of our industry and our company, as we play a role in spurring its expansion and success. We are looking for like-minded people who are passionate about driving innovation in order to make a meaningful difference for our employees, residents, and investors.

Role Objectives & Responsibilities

The Maintenance Tech III responsibilities include assisting in the maintenance of the physical condition of the property according to company operating and safety standards.

• Provides training and mentorship to other technician roles, as well as guidance on technical issues, maintenance and repair questions, and troubleshooting
• Handles advanced repairs and maintenance tasks, ensuring timely & effective resolutions to work orders and resident issues
• Diagnoses and addresses intricate issues related to plumbing, electrical systems, HVAC, appliances, and a broad range of residential maintenance tasks
• Collaborates with leadership to review existing processes and to support the implementation of new initiatives; focused on efficiency, saleable opportunities, cost-effectiveness, and best practices
• Performs repairs to a high standard of quality to productivity standards
• Acts as a quality reviewer for members of the team; participates in quality feedback delivery and calibration sessions
• Maintains accurate records in all systems, generating comprehensive reports of work completed using digital tools and systems
• Assists in team training to enhance team-level skills and knowledge
• Fosters a collaborative and productive team environment
• Strong communication skills; regularly interacts with residents' internal and external customers both in person and through digital communication
• Dedication to providing exceptional customer service and addressing concerns promptly, according to policy and procedure
• Thoroughness in inspecting, diagnosing, and addressing issues
• Willingness to engage in continuous learning and development; maintains certifications and required licensure
• Capacity to make informed decisions independently and under pressure; escalating where appropriate
• Strict adherence to safety protocols and a commitment to creating and maintaining a safe work environment
• Adheres to all fleet and driving policies
• Ability to work collaboratively as a leader within the team, fostering a positive and cooperative work atmosphere
• Supports the pilot and build-out of resident and third-party saleable services completed through the Field Services organization
• Maintains vehicle inventory of tools, supplies, and other equipment
• Adheres to all purchasing and authorized buyer policies and procedures
• Oversees and coordinates larger Turns and Renovation projects
• Performs work according to the schedule

Requirement Knowledge & Experience

• High school diploma or GED equivalent
• Skilled in household maintenance
• Multi or single-family experience required
• Understanding and ability to utilize powered and non-powered tools to complete repairs
• Must possess own hand tools
• Lift over 50 lbs. as part of daily function
• NATE HVAC certification preferred
• EPA 608 Certification - Universal or Type1 and Type 2 required
• Must be able to work in environmentally and physically challenging working conditions
• Valid Driver's License and insurance which must be maintained during employment
• Must live in and maintain an address in the required zone(s) where hired

Required Skills

• Ability to thrive in a fast-paced, high-growth start-up mentality environment
• Must be flexible and adaptable with the ability to pivot as needed
• Must possess a high EQ and the ability to work with multiple business lines, personalities, and stakeholders while remaining professional and respectful
• Must have excellent communication skills, both verbal and written
• Must be highly organized, proactive, and detail-oriented
• Must possess strong time management skills, ability to always prioritize and work with a sense of urgency
• Ability to meet tight deadlines and thrive under pressure; commitment to results and solutions-oriented
• Ability to work with a high level of autonomy
• Must be able to do:
  • Major appliance troubleshooting and repair
  • HVAC
  • Intermediate plumbing
  • Intermediate electrical
  • Sheetrock
  • General Carpentry
  • Wallpaper/painting
  • Landscaping
  • Superficial foundation/sidewalk repairs
  • Ice/snow removal (if applicable, depending on location)
  • Cleaning

What We Offer

• PTO (paid time off) and 11 company-paid holidays
• Comprehensive Benefit Package: Medical, Dental, Vision, etc...
• 401K with company match

Sylvan Road and its affiliates is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, or any other classification protected by Federal or State Law.