Maintenance House-Person Worker

Maintenance / Houseperson

Department: Maintenance / Houseperson

Job Summary

Oversee property maintenance of grounds, building facilities and guest rooms. Responsible for daily cleaning and upkeep, preventative maintenance, small repairs and tasks, special projects, and communicating larger maintenance needs to the General Manager.

MAINTENANCE REPORTS TO: General Manager

HOUSE PERSON REPORTS TO: Director of Housekeeping / Maintenance Supervisor / General Manager

Team Member Handbook:

All employees must completely understand the requirements of their job. Prior to being assigned to the position, a complete understanding of the Apollo Hospitality Firm’s Team Member Handbook is necessary since the person holding this position will be subject to the rules and regulations listed in the Handbook.

At each of our properties we want our guests to relax and be themselves which means we need you to:

• Be you by being natural, professional and personable in the way you are with people

• Get ready by taking notice and using your knowledge so that you are prepared for anything

• Show you care by being thoughtful in the way you welcome and connect with guests

• Take action by showing initiative, taking ownership and going the extra mile

WORK ENVIRONMENT

Guestrooms, guest and service corridors; offices and work areas; landscaping, lobby and all other areas of the property, interior, and exterior.

Position involves working:

• Under variable temperature conditions (or extreme heat or cold).

• Under variable noise levels.

• Outdoors/indoors.

• Around fumes and/or odor hazards.

• Around dust and/or mite hazards.

• Around chemicals and biohazards.

KEY RELATIONSHIPS

INTERNAL: Staff in housekeeping, laundry, maintenance, front desk, and management.

EXTERNAL: Hotel guests and visitors.

DUTIES & RESPONSIBILITIES

Desirable:

• Ensure the best possible lodging experience for each guest, within the framework of Apollo Hospitality Firm operating guidelines.

• Follow brand standards and Apollo Hospitality Firm’s grooming and appearance guidelines.

• Wear provided maintenance uniform and name tag at all times on property.

• Maintain complete knowledge of and comply with all brand, hotel, and departmental policies/service procedures/standards.

• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.

• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

• Promote positive guest relations at all times.

• Be familiar with all hotel services and features, local attractions and activities to respond to guest inquiries accurately.

• Escort guests and give directions when called upon.

• Resolve guest complaints, ensuring guest satisfaction.

• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.

• Meet with supervisor to review daily assignments and priorities.

• Use an assignment sheet.

• Use correct cleaning chemicals for designated surfaces, according to OSHA and MSDS guidelines and hotel requirements.

• Order and install small maintenance items as needed for repair under the direction of the General Manager or Front Desk.

• Complete Maintenance Request forms within 24 hours.

• Complete Preventative Maintenance program on a timely basis and according to brand standards.

• Respond to maintenance emergencies timely on a 24-hour call basis.

• Assist with carrying supplies, luggage, etc. when requested.

• Practice safe working conditions under OSHA guidelines to include bloodborne pathogens.

• Practice safe chemical handling as prescribed in the MSDS book.

• Clean / vacuum pool daily and check chemical levels even when closed to the public per State Department of Health Rules and Regulations.

• Keep accurate pool records and fax to State Department of Health weekly during pool open months per State Department of Health Rules and Regulations.

• Communicate all pertinent information to General Manager, Director of Housekeeping, Guest Service team and other staff members as needed.

• Perform all other such duties as assigned by property management to meet guest or operational needs.

COMMON GUEST AREAS & EXTERIOR

• Clear trash and debris from the pool area if outdoor pool/spa, drive, parking lot, landscaping, dumpster area and surrounding grounds and empty property trash containers daily.

• Sweep and clean sidewalls and staircases as needed (trash and weather related).

• Ensure exterior building and grounds are clean by use of a pressure washer and blower.

• In outdoor pool/spa facilities, lower heater temperature setting to 50º when closing the pool for winter months. Keep water circulating to ensure no damage to tile and pipes when temperatures drop below freezing.

COMMON GUEST AREAS & INTERIOR

• Paint walls, ceilings, doors and window trim as needed.

• Provide preventative maintenance to two (2) rooms each day.

• Ensure preventative Maintenance repairs in the following areas:

• Lighting;
• Electrical circuits and wiring;
• Plumbing;
• HVAC;
• Guest room walls;
• Appliances;
• Doors and locks;
• Furniture;
• Carpet (remove stains);
• Floor coverings.

• Clear trash, towels, and debris from the pool area if indoor pool/spa.

• Ensure guest laundry washers, dryers, vending machines and common areas are cleaned twice daily.

• Maintain clean and organized maintenance workshop and storeroom.

SAFETY STATEMENT

As an employee of this hotel, it is your responsibility to be aware of and report any and all safety hazards or violations you may see or witness in the course of performing your required duties.

QUALIFICATIONS

Essential:

• Satisfactorily communicate with guests, management, and co-workers to their understanding.

• Strong work ethic.

• Ability to:

• Perform job functions with attention to detail, speed, and accuracy.
• Prioritize and organize.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly.
• Understand guest’s service needs.
• Work cohesively with co-workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest information and pertinent hotel data.

Desirable:

• High school graduate.

• Fluent in English.

• Previous training in guest relations.

• Previous experience in hospitality industry.

• Prior experience in hotel or apartment property maintenance.

• Knowledge of proper chemical handling.

• Knowledge of pool maintenance.

SKILLS NEEDED

• General knowledge of heating, air conditioning, electric and plumbing.

• Knowledge and ability to use basic work tools and equipment.

• Ability to patch holes, clean carpets and paint walls efficiently and effectively.

• Apartment, building or lodging maintenance experience preferred.

PHYSICAL ABILITIES

Essential:

• Ability to exert physical effort in transporting 5 to 50 pounds.

• Ability to endure various physical movements through the work areas.

• Ability to reach 6 inches / 6+ feet and overhead.

• Ability to remain in a stationary position for 30 minutes to 1 hour throughout the work shift.

• Ability to bend at the waist and work on knees.

• Ability to stand for longs periods of time.

• Ability to walk 2-3 flights of stairs.

• Ability to work outside in hot or cold weather.