Loss Mitigation Specialist

The Loss Mitigation Specialist is responsible for handling investor requests, researching loan information, & acting as a liaison between investors and BSI servicing departments.

What you will do:

• Interact with Clients in a professional manner through email or by phone.
• Add all files and authorizations to BSI imaging system.
• Follow federal and state laws dealing with debt collection.
• Responsible for meeting legal requirements and following internal policies.
• Review departmental P&Ps, OPS Training Manuals, & Client Directives
• Participate in special projects and audits.
• Outgoing Correspondence – MOD packages, Deferments, TPP’s, Final MOD docs, CFPB letters (incomplete and complete), Online Letters (all options, campaigns, etc.)
• Updating Processing Tracker – track the daily process of files from package received through MOD complete or denied.
• Prepare borrower agreements for execution for borrower and internal signatures.
• Data Integrity – compliance, CFPB, REG Sol, LM Flags and Task, Imaging, Fiserv Documentation
• Pipeline Management – taking ownership of file from beginning to end, communicating directly with SPOCs to push files to closing.

What we are looking for:

• Customer/Client Focus
• Problem Solving/Analysis
• Time Management/ability to multi-task
• Professional business communication
• Teamwork Orientation
• Mathematics
• Strong interpersonal skills

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines. The ability to sit for long periods of time is essential.

Position Type and Expected Hours of Work

This is a full-time office position. Days and hours of work are Monday through Friday, 9:00 a.m. to 6:00 p.m.; one mandatory Saturday each month 8:00 am -12:00 pm

Education and Experience

• Proficient in use of Microsoft Office; specifically Excel and Word
• Notary License strongly preferred.
• Prior customer service experience preferred.
• Knowledge of Mortgage industry, preferred.
• Prior experience in debt collection preferred.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

What’s in it for you?

• Competitive compensation and full benefits package include medical, dental, and vision.
• 100% company-paid life insurance and disability coverage!
• 401K with company matching!
• 17 days PTO (increases with tenure) and 9 company paid holidays!
• Professional but fun, casual work environment and great team culture!

About BSI Financial:

Founded in 1986, we provide financial services that support our vision of enabling sustainable home ownership by practicing core values that embody doing what is right; emphasizing problem solving; delivering on expectations and winning with humility. Our clients include lenders and investors who make home financing possible.

BSI Financial was ranked multiple times in the SMU Dallas 100 list of the fastest growing
companies in North Texas and was twice named to the Inc. 5000 list of the fastest growing U.S. companies.

EEO Statement:

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.