Loss Mitigation Specialist

Job description

Who we are?

Tricolor Holdings is an integrated retail and financial services company providing vehicle sales and financing to the Hispanic community in Texas, California, New Mexico, Arizona, and Nevada. The Company is focused on providing the best customer experience across our retail and financing operations through mission-driven fulfillment of our desire to improve the lives of our customers and our team members.

The Role

The Loss Mitigation Specialist is responsible for maintaining acceptable standards set by the department and providing an outstanding customer service level in a very professional environment.

Our Offer

• Pay – $19.00/hr.
• Take Care of Yourself – We offer different health, visual and dental insurance options, you can select a plan that best suits your lifestyle and your family needs. Plus, you will be eligible after only 30 days of employment!
• We Care for You – Tricolor pays for employees’ life insurance policy, that also covers accidents.
• Keep Learning – Learn @ Tricolor provides learning opportunities for employees that will enhance professional and personal development skills, offering monthly classes on a variety of topics that employees can attend voluntarily, at the office or virtually.
• Keep Growing – Tricolor is committed to considering employees for new career opportunities and professional advancement, we take pride on having a culture of promotion.
• Plan for the Future – You are eligible for our 401K plan, and we will match 100% of what you contribute up to 4%.
• Child Care – With KinderCare you can choose from more than 1,400 centers nationwide and get 10% off tuition with your employee benefit.
• Employee Discount Program – As a Tricolor family member you will have access to discounts on Travel, Cars, Hotel, Groceries, Electronics, Theme Parks and even a special down payment price to buy a car with Tricolor Auto!

What will you be doing at Tricolor?

• Making outbound calls on repossessed accounts
• Receiving inbound redemption calls
• Making suitable arrangements with customers that are currently past due
• Identifying accounts that require management review
• Providing outstanding customer service
• Placing accounts out for repossession based on account delinquency and aligned with policy and procedures.
• Also, managing repossessed vehicle transports and account approvals
• Maintaining required standards set by the department.
• Adherence to Company policies and procedures

This is the right opportunity for you if you…

• Two years of experience in customer service or a related field
• Excellent customer service skills
• Excellent communication skills
• Proficient with Microsoft (Excel, PowerPoint, etc.)
• High School Diploma or equivalent
• Bilingual English/Spanish is a must.

Apply today and join Tricolor on our expansion adventure! If this is the right job for you, our Recruiting Team will be contacting you for a first phone interview during the next days. Then, you will meet with the hiring manager to discuss the role and meet the team and the office! Lastly, you will complete a pre-employment background check and drug test. And we will be ready to get you onboard!

We are looking forward to receiving your application!