Longo Toyota Collision Center Office Coordinator

We are looking for a candidate that can thrive in a demanding and fast-paced environment. The Office Coordinator is responsible for the reconciliation of repair orders, accounts receivables, answering a high-volume switchboard, cash handling, and other office duties. We are looking for a dedicated individual as this is a full-time position and will require working rotating Saturdays.

This person should have a positive attitude, be adaptable, a team player, and have stellar communication skills (in person, online, over the phone) when updating our guests! We are searching for men and women who share our passion for delivering exceptional guest service and who will contribute to our ranking as the #1 Toyota Dealership in the World. Come join our team!

• This position is 100% on site at Longo Toyota in El Monte, CA.

• Weekly Pay - get paid every Friday.
• 401k with a generous Company match
• Vacation (accruals earned on Full Time or Part Time status)
• Vision, dental, and medical care benefits available to any team full time team member
• Team member Referral Bonus Program
• Tuition reimbursement
• Discounts with Corporate Partners like GE, Dell, Oakley, Yeti, Ray Ban, and many more….
• Development and growth opportunities
• Free Employee Parking
• On-site gym, free of charge to team members

• Collects the total retail charges from the guests in cash, check, or authorized charge account
• Makes change and issues receipts to guests
• Uses various dealership software programs for input and retrieval of information, such as determining the status of guest’s vehicles
• Closes or finalizes all repair orders for which funds have been received in computer system
• Reconciles cash drawer daily
• Answers guests’ questions’ concerning services performed or products purchased, or refers them to someone who can
• Handles guest’s complaints with integrity and poise, and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution
• Files repair orders and performs data entry for the CRC, as directed by management
• Answers, transfers, and provides information to incoming service calls
• Performs other administrative duties as assigned
• Maintains high ethical standards in all actions
• Maintains assigned workspace in an organized and clean manner
• Always maintains a professional appearance

• A high school diploma or equivalent
• A minimum of one (1) year cash handle ling experience, preferred
• Knowledge of basic mathematical principles (adding, subtracting, dividing, multiplying, and percentages) and application
• Ability to pay attention to detail; read and comprehend instructions and information in the English language; work well with the public; communicate in a professional manner on the phone, Internet and in person; and use standard office equipment

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individual will be required to:

• Frequently bend, stretch, twist, or reach with their body, arms, and/or legs; stoop, kneel, crouch, or crawl and talk or hear.
• Must be able to work outdoors in all weather conditions including low and high temperatures, precipitation and wind, noisy environments, and small and/or enclosed spaces.
• Remaining in a stationary position, often standing, or sitting for prolonged periods.
• Operating motor vehicles and/or heavy equipment.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Full suite of medical benefits, which includes health, dental and vision insurance.
• 401K with a generous Company match
• Team member discounts for cars, service, parts, and retail goods
• Tuition reimbursement
• Ongoing training and industry education through our in-house “Penske College” to help advance this position from a job to a career.
• Employee Referral Bonus Program because your friends will want to work where you do.
• Company and corporate partner discounts to companies like GE, Dell, Microsoft, Quicken, and many others.