Logistics Supervisor

2ULaundry and LaundroLab are on a mission to create time for the world to focus on the things that matter most - and that probably isn't laundry! We're a rapidly growing startup that is rewriting the rules around this time-consuming task by building two complementary brands. With our convenient pick-up and drop-off service and modern, inviting laundromats, we provide people with an effortless and convenient solution to laundry and dry cleaning to give them back time because as we all know, time is valuable.

The 2ULaundry Market Supervisor Role:

• We are looking for a 2ULaundry Market Supervisor to lead a growing team of 2ULaundry drivers in the Houston market.
• This position will report directly to our 2ULaundry Operations Manager.

What are the day-to-day responsibilities of the 2ULaundry Market Supervisor role?

Team Leadership:

• Lead and supervise a growing team of 2ULaundry drivers in the Houston market
• Provide guidance, coaching, and performance feedback to team members to foster a culture of excellence and collaboration
• Ensure adequate staffing levels and coordinate scheduling to meet operational demands
• Ability to identify market needs and willingness to complete independent routes as needed

Fleet & Inventory Management:

• Own routine maintenance of fleet, arrange repairs, maintain appropriate paperwork, and ensure cleanliness and appearance of vehicles at all times
• Oversee inventory management for all 2ULaundry-branded supplies in market, including ordering, receiving, storage, and distribution to service providers

Operational Excellence:

• Manage day-to-day operations, ensuring smooth and efficient service delivery of laundry and dry cleaning orders
• Partner with Central Operations to optimize delivery routes and schedules to enhance operational efficiency
• Monitor key operational metrics, such as delivery times, defect rates, and logistics costs and take proactive measures to continuously improve performance
• Implement and enforce operational procedures and standards to create a safe and productive work environment and exceptional service delivery
• Collaborate with laundromat counterparts to grow the Laundrolab/2ULaundry partnership for all stakeholders. This includes but not limited to route timing and schedules, laundromat coverage, process improvements, and other tasks as needed.

Customer Service:

• Collaborate with the Central Operations Team to resolve any operational issues and provide solutions for customer & service provider satisfaction
• Continuously gather feedback and insights to identify opportunities for service improvement

Reporting and Analysis:

• Prepare regular reports on operational performance, highlighting key metrics and areas for improvement
• Conduct data analysis to identify trends, operational inefficiencies, and opportunities for cost savings
• Collaborate with the management team to develop and implement action plans based on analysis findings

Who is the ideal ABC?

• Strong leadership skills with the ability to motivate and develop a high-performing team
• Excellent problem-solving and decision-making abilities, with attention to detail and a customer-first approach
• Effective communication and interpersonal skills to interact with team members, customers, and stakeholders
• Proficiency in using operational tools, software, and systems
• Ability to adapt quickly to changing priorities and work effectively in a dynamic environment
• Strong commitment to professionalism, integrity, and ethical conduct

What are the requirements for the ABC role?

• Bachelor's degree in Business Administration, Operations Management, or a related field. Relevant work experience may substitute for a degree
• Proven experience in operations management, preferably in the logistics or transportation industry
• Local market knowledge and familiarity with local regulations is a plus

What are the perks of being the ABC?

• Ability to get in on the ground floor and have a significant impact at one of Charlotte's fastest growing franchise companies
• Opportunities to grow in the marketing field
• Direct and regular access to thought leaders in the startup, franchising, and laundry industries
• Benefits package that includes medical, dental, and vision insurance, a 401k, and an Employee Assistance Program
• Unlimited PTO policy that our employees actually use!
• Working with a supportive, driven team working to build our startup into a nationally recognized brand
• Free laundry!

2ULaundry and LaundroLab are equal opportunity employers. We value diversity and strive to create an inclusive environment representative of a variety of backgrounds and experiences. Employment is decided solely on the basis of qualifications, merit, and business need.