Logistics Manager

Job Brief:The Logistics Associate  is responsible for internal and third party (customer) logistics, which include shipping and receiving, and inventory and asset management using established standard operating procedures and policies.

Description:

Job Description:

The Logistics Associate  is responsible for internal and third party (customer) logistics, which include shipping and receiving, and inventory and asset management using established standard operating procedures and policies.  Will be primarily responsible for assisting customers on the Data Center floor both in person and via the telephone, performing customer equipment storage, managing tickets within the define ticketing system, communicating and escalating alerts and customer requests to DCO Technicians for resolution. In order to resolve unique Logistic related challenges and to promote growth in individual employee skill sets, other duties and responsibilities will be assigned by management as needed.

This role requires on-site work hours to support a 24X7X365 data center environment and is not eligible for remote and/or hybrid work. 

RESPONSIBILITIES, other duties may be assigned.

• Physical shipping and receiving
• Physical inventory
• Delivery inspection
• Detailed documentation of incoming / outgoing deliveries, and equipment removals
• Stocking, organized placement of deliveries received
• Assist with setting Logistics standards for managed services and making upgrade support and recommendations
• Improved system and user performance and respond to and correct database problems
• Management and completion of assigned incidents and tasks
• Pro-actively monitor and analyze database performance and make recommendations for change
• Review published notices from database vendors, review database logs, analyze statistic reports, review user experience and client feedback to identify areas for improvement
• Create and forward data reports
• Packaging
• Purchase order receiving and billing
• Recycling and waste management

• Manage tickets:

o This includes ensuring tickets are being opened, worked and escalated based on set standards

o Review all resolved tickets to ensure properly documented resolution.

o Ensure details of the problems and steps taken to resolve ticket are documented

• Maintain accurate and detailed logs within the established ticketing system for customer calls and system alerts, as well as for communication and escalation steps taken to ensure prompt resolution of data center facility, network and customer related issues
• Install cabinets and customer equipment based on documentation provided by provisioning and established Data Center Operation procedures
• Work with customers, other systems engineers, and management to communicate ticket status
•  Conduct daily activities in a safe and compliant manner

BASIC QUALIFICATIONS

• Associate’s degree or equivalent professional experience
• One or more years’ experience in logistics-related functions (shipping & receiving, inventory control, forklift experience)

PREFERRED QUALIFICATIONS

• One or more years of experience working in a Data Center, NOC, or similar environment
• Proficiency with Microsoft Office suite
• Proficiency with ServiceNow or related ticketing application
• Experience with pallet jacks, forklifts, and other related industrial equipment
• Experience using scanners and/or handheld computers

KNOWLEDGE, SKILLS AND ABILITIES

• Excellent telephone communication skills, customer service, verbal, and written skills along with good grammar and the ability to take accurate notes are required
• Capable of handling multiple simultaneous tasks under pressure while maintaining strong customer service and professionalism
• Must be able to lift up to 100 pounds
• Must be able to work well with others as well as independently without direct supervision
• Safety consciousness
• Detailed and organization oriented