AddressResponsibilities include but are not limited to:
- Research missing or misapplied loan payments.
- Process loan payment reversals.
- Provide payoff letters.
- Handle customer inquiries or research.
- Assist Lender's to resolve customer complaints or issues.
- Answer incoming customer phone calls.
- Perform maintenance on payment schedules, rates and billing records.
- Set up ACH - AFT records.
- Complete change of address requests.
Required Skills:
- Proficient in Excel, Word and Outlook.
- Strong verbal and written communication skills.
- Ability to communicate professionally with peers, management and customers.
- Ability to work in a team environment.
- Ability to handle confidential materials.
- Ability to meet deadlines and handle stressful situations.
- Knowledge of federal banking regulations.
Required Experience:
- High School Diploma or GED and a minimum of two years related experience.
