Address
Form of work- Fully understand loan structure and Loan Servicing request.
- Process and update loan tickler(s) into Global Wave for Commercial & SBA loans
- Process workflow in/from the Loan Origination System (LOS/CRM)
- Process Loan Servicing Request
- Process and track UCC continuations
- Understand loan accounting system(s) to perform research requests and maintenance changes and ensure accuracy of loan system(s)
- Process G/L Certification
- Process loan advance and loan payment
- Process loan boarding (sub-notes)
- Troubleshoot and resolve system and/or processing issues as assigned
- Process demands, payoffs, and paid off loan processing (collateral release) / 10 Day Notice
- Resolve escalated customer service issues, working well under deadlines and time established service level agreements
- Upload loan payoff package/information to Global Wave and supporting loan tracking systems
- Maintain current on formal Payoff Log & Demand Log used to track and record critical loan transactions for the Bank
- Clear Doc fee holdover and Payoff Holdover G/L
- Ensure process tracking for all original loan files sent to long-term storage (Williams)
- Partner with Loan Origination teams to ensure best practice identification and continuous process improvement
- Process Booking only and upload CCR (or CCM) into Global Wave (GW)
- Process Daily Non-post/GL balance/Transaction exception
- Process loan/general ledger tickets using online posting system modules (TMS and/or Block-Infra) for transactions related.
- Review daily/monthly reports (Director report, BA report and etc.)
- Assist senior officers and loan operations staff as needed
Additional Responsibilities & Duties for ER Loan Servicing
- Process loan funding, boarding, post-closing processing
- Upload final approved CCR/CCM into Global Wave
- Upload original Loan Document into Global Wave and keep in the Fire Proof Cabinet
- Input tickler & covenants into Global Wave
- Follow up Collateral including updating System & upload to GW
- Complete Digital Checklist
Job Qualifications/Requirements
- Required: Knowledgeable in use and functions of Fiserv Navigator
- Required: Excellent written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone
- Required: Ability to respond effectively to the most sensitive inquiries or customer complaints
- Required: Ability to understand the point of view clearly and quickly
- Required: Ability to communicate with co-workers via e-mail regarding work purpose
- Required: Excellent analytical skills including the ability to define problems, collect data, establish facts, and draw conclusions
- Required: Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
- Required: Excellent in quick learning and motivation of expanding knowledge and new skills
The salary range for this full-time position is $22 Hourly - $26 Hourly + bonus + benefits
Salary ranges are determined based on qualifications, level, and location.
Exact compensation may vary based on your skills and experience.
Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.
