Loan Processor/Account Manager

About Spring EQ

Spring EQ is a national home equity lender providing flexible and tailored financing solutions directly to consumers with a national network of experienced brokers and partners. Since its founding in 2016, Spring EQ is among the fastest growing and highest-rated home equity financing partners in the United States. Spring EQ offers a broad range of home equity products and delivers a simple and streamlined process that results in faster funding, trustworthy loans, and less frustration for consumers today. To learn more about Spring EQ, visit www.springeq.com.

 At Spring EQ, we;

• Strive to make every customer interaction a great one 
• Recognize behind every loan is a person or family trusting us to handle what may be a once in a lifetime transaction 
• Work hard and have fun to get the job done 
• Recognize each team member's unique value 
• Encourage ways for our team members to learn, develop, diversify and grow with Spring EQ 
• Promote our team members so they can share their knowledge with others    
• Innovate, innovate, innovate 
• Create and embrace the latest technology   
• Simplify constantly, challenging every process we use to better accomplish our goals 
• Build upon a strong company culture and foster an environment of togetherness, support, and accountability

Spring EQ is hiring Loan Processor/Account Managers to join our Wholesale team. The Account Manager will support our wholesale team in taking loans from submittal to close for our brokers, and will be responsible for facilitating communication between brokers and Spring EQ Wholesale team members. The ideal candidate will have a customer service oriented personality, strong communication and organizational skills, and experience processing mortgage loan.

• Facilitate communication between our approved brokers and Spring EQ wholesale team members in a responsive and timely manner to ensure that all closing deadlines are met for a best in class boker and borrower experience.
• Manage inbound requests from internal team members and brokers with attention to detail and within assigned timeframes
• Communicate with brokers in a customer service oriented manner to obtain necessary documentation to complete the loan fulfillment process
• Provide a positive customer service experience to all brokers and team members
• Evaluate and review documentation provided by brokers to ensure documents provided meet the requirements for loan approval
• Complete verifications of Employment according to company policies and order, track, and review 3rd party services (appraisal/Flood/Title)
• Provide processing and administrative support to wholesale team members as needed
• Contribute to a culture of innovation and continuous improvement

• 3+ years of experience processing home equity or mortgage loans
• Proficiency with loan origination systems and ability to adapt to new technology, automation updates and other applications
• Strong interpersonal, communication and customer service skills
• Ability to manage time efficiently, multitask, and prioritize and meet competing deadlines
• Strong attention to detail and accuracy
• Self-starter mentality with the ability to problem solve
• Ability to thrive in a fast-paced, team-oriented environment
• Time is money – At Spring EQ we recognize the importance of working with a sense of urgency. Ideal candidates will possess the ability to thrive in a fast-paced, team-oriented environment
• Spring EQ values personal excellence, integrity and accountability – we need candidates who demonstrate these qualities in their everyday lives

Benefits 

• 401k Company Match
• Commuter Benefits
• Company Holidays
• Dental Insurance
• Dependent Care Plan
• Disability Insurance
• Employee Assistance Program
• Life Insurance
• Medical Insurance
• Paid Time Off Plan
• Vision Insurance
• Credit Union Membership

Spring EQ is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.