Loan Services Processor

Job Type
Full-time
Description
This is not a remote position. It is based in the Allentown, PA area.
People First FCU is looking for a high-energy, customer (member) focused individual to join our team! The Loan Services Processor position resides in the area of the credit union that provides loan servicing to the organization. Some of the duties of the Loan Services Processor are, but are not limited to:

• Delivers an exceptional member experience by actively listening to our member's needs through various communication channels.
• Uncovers financial solutions through conversations and recommends credit union products and services that support the member's financial goals.
• Maintains current knowledge of all credit union services, policies, and promotions.
• Checks and dates incoming material, sorts, and files it according to the established filing system. Retrieves materials as requested, records where the material is, and follows up to ensure it is replaced in the appropriate file.
• Verifies accuracy and consistency of specifications on title abstracts, insurance forms, and other required documents.
• Records loan information in the log and on government reporting forms.
• Review loan application files to verify that application data is complete and meets credit union standards.
• Performs a variety of miscellaneous tasks including filing, copying, data input, and answering the phone.
• Other related duties as assigned.

Benefits:

• Excellent medical, dental, and vision plans
• Health reimbursement account
• Flexible Spending and Dependent Care Accounts
• Group Term Life Insurance
• Short-Term and Long-Term Disability
• Paid time off
• 401k Plan with company match

Requirements
Hours:

• Rotating schedule: Monday-Thursday: 7:45 am to 4:30 pm OR 8:45 am to 5:30 pm
• Friday 9:15 am to 6:00 pm
• Saturday hours may be required

Hours are subject to change based on operational needs.
Qualifications:

• High School Diploma/GED or equivalent required
• One to three years of similar or related experience
• Excellent interpersonal and customer service skills
• Clerical experience and strong organizational skills strongly preferred

People First provides equal employment opportunity to all employees and applicants for employment. People First prohibits discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, or any other characteristic protected by federal, state, or local laws.
Salary Description
$18.54 to $20.04