Lms Administrator

Company Overview:

Covestic is a ServiceNow “Elite” Partner that works with many of the most recognizable brands in the world. Powered by the industry’s most innovative, and talented minds, we are committed to helping organizations achieve “performance at the speed of business”.

Covestic is a premier provider of IT services for midsize and enterprise organizations. As a leader in helping clients to identify, implement and manage the IT solutions which make their businesses stronger, we offer a comprehensive portfolio of services encompassing various facets of IT Service Management, IT Operations, Cloud Computing, and Project Delivery. If you are a practiced professional with a passion for technology and teamwork, then join our team.

Job Overview:
Covestic is looking for a Learning Management System (LMS) Administrator with experience supporting corporate training requests from internal users. The role involves handling requests that come into the team’s shared inbox for corporate training courses supported within the existing LMS platform, Cornerstone. Requests may involve providing internal groups with access to existing training classes and modules, resolving user permission issues, and answering user questions on navigating the LMS. As the LMS Administrator, you will also be expected to identify trends across commonly reported issues, maintain templated responses to general questions, and work closely with senior administrators on complex requests.

Responsibilities:

• Review, categorize, and action all requests submitted to the team’s inbox.
• Work with senior administrators on complex requests and the set up of new training classes.
• Troubleshoot and resolve user’s problems with and related to training developed by the Technology Learning Experience team.
• Identifies trends in reported issues.
• Develop and maintain templated responses for general questions to ensure consistency in communications.
• Organize/file/tag emails for easy searching for reference and record keeping.
• Provide troubleshooting support utilizing Slack (messaging) as required based on the inquiry.
• Performs other related duties as assigned.

Required Skills:

• Minimum 1+ year of experience in a customer support role or LMS administrator role supporting internal users
• Understanding for intake management assessing requests submitted to a common inbox
• Ability to follow instructions and apply knowledge to resolve user issues
• Ability to recognize and identify trends in commonly occurring user issues
• Keep instructions for resolving known user problems up to date
• Effective verbal and written communication skills
• High attention to detail with excellent customer service skills
• Proficient with Office 365 and Outlook
• High degree of collaboration
• Strong organization skills

Preferred Skills:

• Prior experience with Cornerstone or OnPoint LMS platforms

Education:

• Bachelor's Degree

Compensation:

The estimated pay range for this position is USD $110,000.00- $110,000.00 and is a Exempt role.

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Benefits:
We offer comprehensive benefit options which vary depending on role, location, and employment type. Benefit options may include Medical, Dental, Vision, 401(k), Life Insurance, Short-Term Disability, Long-Term Disability, Flexible Spending Accounts, Parental Leave, Paid Time Off, and Holidays. The Talent Acquisition Partner can share more details about compensation or benefits for the specific role during the hiring process.