LMS Administrator

This advanced training and development Learning Management System (LMS) Administrator position is responsible for tailoring the LMS to align with the organization and project objectives by configuring courses, generating reports, developing certifications, designing learning paths and curricula, and collaborating with internal clients to enhance the learning experience. Position will be responsible for complex system and course configurations, release of trainings, consulting on best practices, data reporting and end user troubleshooting, and serving as the LMS subject matter expert with multiple levels of end users and stakeholders to meet critical needs.
This position is eligible for Hybrid work mode after probationary period.
Distinguishing Characteristics
This is a job classification within the Human Resources job family. This is the senior level position. Performs analysis and senior-level professional LMS duties.

• LMS configuration: create classes for LMS library specific to Juvenile Court, create curricula's in LMS specific to positions, open classes for registration, assign classes and or curricula to employees, manage user permissions for the department & create assignment profiles to automatically assign courses to new hires.
• Data entry for class attendance for all classes in LMS that employees registered for.
• Generates LMS reports for missing items and notifies management teams. Provide technical support to end users.
• Creates learning paths for employees.
• Conducts programming and annual clean-up of autogenerated email notifications for past due learning items that need to be closed out. Accepts or rejects external training credits to be posted in LMS.
• Performs other job-related duties as assigned.

Education and Experience:
Associate's degree in Instructional Design, Education Technology, Information Systems, Computer Science or a directly related field AND three (3) years responsible experience in Learning Management System software/platform;
OR,
Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job.
Licenses, Registrations, Certifications, or Special Requirements:
Minimum of three (3) years direct experience with a Learning Management System software platform.
Preferred:
Knowledge of:

• Agency and training requirements and needs.
• Creating and assigning learning paths.
• Instructional design, training, teaching, and various related software programs.
• Basic record keeping to ensure compliance with mandated training requirements.
• Training manual, books, references, resources and providers.
• Departmental policies and procedures.
• Computer equipment to include word processing, spreadsheets, databases and a variety of software

packages.

• Business letter writing, grammar and punctuation, and report preparation.

Skill in:

• Migrating data, uploading new online training content, using the software features to the teams' advantage.
• Effective communication & teamwork skills.
• Troubleshooting technical issues;
• Effective interpersonal skills.
• Prioritizing work assignments.
• Developing and maintaining collaborative, professional relationships.
• Using and maintaining various tools and resources within area of specialty.
• Excellent written, and oral communication.

Ability to:

• Conduct research, analyze and develop resources to ensure effectiveness of LMS.
• Coordinate and organize various activities associated with the position.
• Work independently, as well as work as a team member.
• Control numerous projects simultaneously and work well under pressure.
• Exercise discretion and diplomacy in difficult and sensitive situations.
• Proactively solve problems.
• Establish and maintain effective working relationships with County employees and officials, departmental

clientele, other County employees and officials, and the general public, including the training community.
Physical requirements include the ability to lift/carry up to 10-25 pounds occasionally, visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment. Subject to standing, walking, sitting, repetitive motion, reaching, climbing stairs, bending, stooping, kneeling, pushing, pulling, balancing, client/customer contact, squatting to perform the essential functions.
Travis County employees play an important role in business continuity. As such, employees can be assigned to business continuity efforts outside of normal job functions.
This job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and overtime eligibility may vary based on the specific tasks assigned to the position.
Work Hours: 8am - 5pm, Monday - Friday
Location: 2538 S. Congress. Austin, TX 78744.
Department: Juvenile Probation
Drug Test, Alcohol Test Required,
Criminal, Driving, Education, Employment history check required. Employment Type: Full Time