- Analyze customer LMS needs and recommend and implement appropriate technical interventions
- Organize and coordinate multiple tasks with peers and partners to establish and implement best practices for Saba learning administration by leveraging teambuilding skills to accomplish tasks and projects
- Generate and maintain Survey data for client training satisfaction survey reports and NPS data
- Maintain system utilization reports and course enrollments
- Utilize and administer system support for MS Project management tool
- Develop additional system support materials such as user job aids
- Completes all responsibilities as outlined in annual goals and on annual Performance Plan
- Completes all special projects and other duties as assigned.
- Must be able to perform duties with or without reasonable accommodation
- Associate degree in Business Administration, technical management or related field or equivalent experience
- 2-3 years of Administrative/LMS/Training support required.
- Proven experience in a similar role, with a track record of effectively managing multiple tasks or projects
- Strong problem-solving skills and the ability to think critically under pressure
- Ability to work independently and as part of a team
- Adaptability and flexibility to handle unexpected changes in workload or project scopes
- Support operations in learning management systems, including account provisioning and access, and user permissions
- Support team members who have software-related questions or issues in the learning management system
- Regularly compile, review, and process course enrollment data for Client Learners and Cotiviti Trainers.
- Maintain professional working relationships with multiple internal partners and vendors
- Write articles for a technical support knowledge base
- Analyze support case data to identify and prioritize root problems
- May work directly with client learners to resolve technical issues
- Ability to explain concepts clearly, to both technical and non-technical audiences.
- Knowledge of tools such as HTML, training authoring tools, PDF creation, Microsoft application suite, and version control systems.
- Work independently and effectively communicate with all involved to meet desired outcomes.
- Demonstrated knowledge of training methods and best practices for user training on application software including thorough understanding of training techniques.
- Excellent organization, communication, and presentation skills.
- Travel: up to 25%.
Since this job will be based remotely, all interviews will be conducted virtually.
Date of posting: 3/8/2024
#LI-REMOTE