Line Quality Technician - 2Nd Shift

Quality Technician - 2nd Shift

Are you looking to catapult your career by driving high-impact transformation with household brands? Do you crave an entrepreneurial, fast paced and engaging growth assignment working with incredible people from across the globe?

At Dreyer’s Grand Ice Cream, we are excited to start a new chapter of accelerated growth as part of Froneri – a global pure-play ice cream leader. Come help us transform DGIC into the #1 ice cream brand! With nearly 100 years of winning experience in the U.S, a robust portfolio of powerhouse brands that consumers know and love such as Häagen-Dazs, Drumstick, Dreyer’s & Edy’s, and the backing and coaching of European-based ice cream experts, we know we have the winning recipe.

Headquartered in Oakland, the Bay Area’s hub for up and coming food trends, our teams across our offices and factories are raising the bar on all things ice cream. We are investing in significant capital expansions to grow our Operations and Supply chain, and are transforming how we work at every level to become agile, accelerate growth and elevate our quality. With a renewed focus on frozen treats, our tight-knit team of ambitious innovators are fully immersed in the business and encouraged to flex and make decisions quickly. We are committed to pursuing every great idea and delivering the best ice cream experience for our consumers, when and where they want it.
Unleash your potential at Dreyer’s Grand Ice Cream and discover what a sweet career we have in store for you!

JOB DESCRIPTION

Qualifications / Skills:

• Exceptional communication skills verbal and written. Being able to communicate complex systems and situations clearly.
  • Excel, Word, PowerPoint
• Associates Degree preferred
• Very organized and able to manage multiple projects and meet deadlines
• Experience in food manufacturing; Ice Cream production preferred
• Required to review paperwork / Electronic data: interrupt data, take action(s) as necessary to correct negative trends or out of specification conditions.
• Detail oriented, critical thinker, Inquisitive, willing to learn new skills, working in dynamic organization and Food Manufacturing.
• Open to modified schedule if needed.
• Able to communicate effectively with all levels within the organization Role

Role:

• To lead the team to achieve required product quality
• Ensure food safety is never compromised
• Affecting quality positively through analysis, diagnosis, and defining change
• Interpret data and take action to improve negative trends.
• Ensure the required standards of product quality are achieved (e.g. CRQS, specifications…)
• Operate good manufacturing standards and ensure the team also operate GMP
• To keep within targets set out by the company year on year. But these could change anytime. So, you always need to be aware of these in case changes are made.

Activity:

• 85% on the production floor monitoring lines and associated equipment.
• Oversight of Net Content and HACCP checks including Metal Detector and 2D.
• Assist as needed by Hygienist with hygiene verifications
• Complete line inspections post CIP
• Complete online sensory at required intervals
• Conduct drain weights and nut weights
• Review and interpret basic Statistical Process Control charts as well as determine necessary actions based on data.
• To complete the paperwork at the required intervals, legibly and accurately
• To report all non-conformances to the line manager, QA manager, shift manager
• Ensure the manager you have reported the non-conformances to, completes and signs the relevant paperwork with a corrective action and a preventative action
• Keep yourself aware of the production plan, be aware of changes to the plan and plan your daily routine to incorporate product changeovers
• Make sure that the product is always conforming to customer, licensors, and Froneri specification
• Ensure that your working practices and area comply with company rules, procedures in order that food safety is not compromised, keeping work areas clean and tidy
• Collect all required samples in line with the QC sampling Guide
• Carry out a daily G.M.P audit of your line/team ensuring that any non-conformances are reported to your line manager and corrective actions are carried within agreed timeframe
• Line hygiene audits, swabbing etc. must be completed in a timely and accurate manner. All actions need to be corrected and signed off before the line or equipment can be used
• Daily audit to be conducted
• Carry out a weekly Audit of your area ensuring that any non-conformances are reported to your line manager and corrective action are carried out as soon as possible
• To own and take control of your area ensuring people and equipment are conforming to company procedure. You will ensure any equipment not conforming is fixed or removed from the area and report any personnel not conforming to the line manager
• Conduct line start up checks to ensure the line can start up without impacting on food safety. All hygiene and other non-conforming issues will be closed out prior to start
• All visual guides to be displayed along the line
• You will cascade complaints data to every line member
• You will follow correct escalation procedure where issues are not getting resolved: Line manager - Shift manager - Production manager - Operations manager
• You will complete microbiological plating when necessary
• Other duties as assigned

Measurable Outcomes:

• Lead by example
• Attention to detail/consistency
• Drive change to minimize and reduce customer complaints – target
• Drive change to minimize and reduce quality issues – taste panel targets
• To report and close out all non-conformances raised on shift
• Ensure good housekeeping, cleaning practices are followed to deliver O micro hold target
• Effective communication with your line manager and work colleagues to ensure right first time
• The GMP target is not compromised and your colleagues are aware of GMP and the audits. – target
• Communicate with your line manager and work colleagues to prevent wastage, downtime and rework
• Comply with food safety regulations and company briefings and signs
• Complete collection and logging of required samples
• Accurate and complete QC documentation, signed off by relevant personnel

Levels of responsibility:

• Completion of all line and product paperwork
• Leading by example in all quality matters
• Product quality and food safety conformance within your area
• Sample collection
• Micro plating when necessary

EDUCATION and/or EXPERIENCE:

• A.S. Degree Preferred

The pay scale for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The pay scale disclosed below has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Dreyer’s Grand Ice Cream, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. The pay scale for employees currently in this role is $55,000 annual. A good faith estimate of the range the company will pay for successful applicants for the current opening is $55,000 annual.