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Why USAA?
Let's do something that really matters.At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.
We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special
The Opportunity
As a dedicated Life Financial Fraud Investigator I, you will review and analyze monetary and non-monetary transaction data to identify, detect, investigate, remediate, and deter suspicious or suspected fraudulent activity. Conducts fraud investigations that may have significant financial impact to members and/or the organization. Submits regulatory reports according to legal, compliance, and regulatory requirements and ensures adherence to applicable deadlines. Performs mitigation and remediation activities while utilizing multiple applications and platforms in support of fraud operation activities.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in San Antonio, TX. Relocation assistance is not available for this position.
What you'll do:
- Manages and conducts fraud investigations with a higher level of complexity of suspected or known criminal activity involving life insurance products.
- Reviews monetary and non-monetary fraud transactions to detect fraudulent patterns and trends in support of the investigative process.
- Performs thorough analysis of evidence; assesses veracity of information compiled, to include documentary materials and results of interviews, to develop investigative conclusions.
- Utilizes proficient knowledge of applicable laws and regulations, company policies, and best practices in the investigative field to organize investigative results.
- Prepares Suspicious Activity Reports (SAR) in compliance with established regulatory guidelines and time frames.
- Utilizes proficient product and system knowledge within USAA Life Company to conduct life and health fraud investigations.
- Identifies appropriate issues for escalation such as fraudulent trends, vulnerabilities causing increased fraudulent activity, and/or larger than normal losses.
- Serves as a liaison with law enforcement agencies and other institutions to ensure USAA is informed of all relevant potential risks.
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:
- High School Diploma or General Equivalency Diploma
- 2 years of fraud investigations or financial crimes investigations experience.
- 1 year of life insurance industry experience.
- Proficient knowledge and understanding of fraud investigations as well as application of state/federal laws and regulations.
- Ability to gather a broad range of evidence and draw conclusions based on the objective details.
- Strong oral and written communication skills.
- Demonstrated experience analyzing and interpreting data to identify trends and patterns.
What sets you apart:
- US military experience through military service or a military spouse/domestic partner
- 4 or more years of fraud investigations or financial crimes investigations experience
- 4 or more years of life insurance industry experience
- 2 or more years of experience in authoring and/or filing Suspicious Activity Reports (SAR).
- Certified Fraud Examiner (CFE) or equivalent designation
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
What we offer:
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $ 61,110 - $110,000.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning, and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, please visit our benefits page on
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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