Licensing Specialist

How will this role impact First Command?

The two primary tasks of this position are 1) to obtain nonresident securities registrations and insurance licenses for members of the field force as needed so they can service clients and 2) monitor the Licensing Control report to guarantee our advisors are appropriately licensed and registered in all states where their clients live.

The Specialist will process incoming nonresident licensing requests for all 50 states, Guam, and Puerto Rico and as such must demonstrate the ability to follow varying state processes/requirements. This role requires great attention to detail and organization skills to track each request from beginning to end. Communication skills are required to keep advisors updated on the status of their requests. This individual must deal with personal confidential information on FINRA and state applications for reportable events. The coordinator will provide data and info on trends as requested by other members of First Command.

The Specialist will monitor the Licensing Control report that captures if an advisor does not hold an insurance license or state registration in a state where the physical address of the client is listed. This report also captures address discrepancies and if clients need to be reassigned due to an advisor departure from the company. The Specialist will work closely with Advisor Operations if any action items need to be taken.

What will the employee do in this role?

• Process all approved incoming non-resident license requests.

• Track incoming requests through Excel spreadsheet.

• Communicate cost information, request approvals and required documents from the individual.

• Verify if District Advisor is required to obtain license as well.

• Apply for securities registration and insurance licenses.

• Once approved, update necessary systems to reflect securities registrations and insurance license status.

• Request required state affiliations.

• Request carrier appointments and update systems.

• Inform individual upon completion.

• Maintain records of procedures for all 50 states, DC, Puerto Rico and Guam. Update accordingly as state requirements change.

• Partner with members of the Onboarding and Licensing teams as needed.

• Monitor Licensing Control report weekly/monthly.

• Validate exceptions.

• Document and save exceptions.

• Escalate exceptions to Advisor Operations.

• Archive remediated exceptions.

What Skills/Qualifications Do You Need?

Education

• Bachelor's degree or the equivalent combination of education and experience preferred.

Work Experience

• 1 year Customer Service required.

• 1 year of experience/knowledge in the Securities Registration and Insurance Licensing processes required.

• Administrative skills/experience preferred.

Certifications

• None

Required Knowledge, Skills and Abilities

• Proven experience in a professional and service-oriented environment.

• Outstanding written and verbal communication skills.

• Ability to use independent judgment and be entrusted with confidential information.

• Rapidly solve problems, recognize potential issues, and make decisions as quickly as possible while obtaining and maintaining all required regulatory standards.

• Strong attention to detail and accuracy.

• Ability to work well under pressure and within deadlines.

• Ability to work well with others, both in the home office and with our field force.

• Strong organizational skills.

• Collaborative problem-solving skills.

• Knowledge of RegEd Xchange licensing system a plus.

• Proficiency in Microsoft Office applications.

#LI-NC1