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Form of workChristianaCare is currently seeking a full-time Licensed Practical Nurse to join our Medication Refill Team at the Avenue North Contact Center in Wilmington, DE.
In this role you will be part of a team of 13 Licensed Practical Nurses to support our primary care practices with processing prescription refills. Each nurse is assigned 2 practices to cover, and this rotates monthly.
This is not a patient facing position and requires sitting at a desk for long periods of time. Also requires being comfortable with using computers to process prescription refills. Each nurse is responsible for answering phones for one hour daily and otherwise retrieving orders from the pharmacy as well as the ChristianaCare patient portal.
Work Schedule
Monday-Friday, 7:30AM-4:00PM
Principal Duties and Responsibilities
- Primary responsibility will be to assist with prescription refill requests and processing.
- Receives incoming telephone prescription requests with occasional e-mail and fax communication from patients.
- Adapts communication style to persons representing diverse personal, professional, cultural, and socio-economic backgrounds.
- Uses excellent hearing and listening skills to receive detailed information.
- Utilizes the computer database to educate and document all information in an accurate manner.
- Refers calls requiring a provider's response as medically necessary.
- Screens and responds to patient phone calls, directing to Clinicians as needed.
- Maintains confidentiality of all patient information.
- Adheres to policies/safety practices established by CCHS Meets minimum established quality and productivity standards.
Education and Experience Requirements:
- Graduate of an accredited school of practical nursing. 2 years' experience as an LPN.
Special Requirements:
- Current LPN State licensure in DE. CPR certification.
If you meet the requirements for the position, please apply online and attach your current resume for consideration.
EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.
