Address
Form of workApplications Accepted From:ALL PERSONS INTERESTED
Division: Customer Experience
Reporting Location: Various
Workdays & Hours: Monday - Sunday 8:00 am - 8:15 pm*
*Subject to Change
DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS:
Houston Public Library (HPL) is seeking team-oriented people with a passion for customer service to work as a Library Service Specialist in Neighborhood Libraries. Specialized responsibilities vary by library and focus area. Applicants will be able to select a focus area on the application. Successful candidates will provide exceptional customer service, enjoy working with technology, communicate effectively, and enjoy interacting with people of all ages from diverse backgrounds.
The selected candidates will greet and interact with customers at the customer service desk and via the phone to find basic information and library materials, facilitate the use of the public computers and laptops, troubleshoot technology-related issues, provide information regarding Library Services, programs, policies, and procedures, and retrieve library materials for customers and shelve returned library materials, and perform other duties and projects as assigned. Library Service Specialists may serve as the Assistant Manager or as the person in charge in the absence of the manager, especially during night and weekend shifts. Position requires one evening per week and a weekend rotation (Saturday and Sunday).
Youth Library Service Specialist will:
Applicants are encouraged to submit a Cover Letter and Resume when applying. For a location listing, please visit www.houstonlibrary.org/hpl-locations.
WORKING CONDITIONS
There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditions.EDUCATIONAL REQUIREMENTS
Requires a Bachelor's degree.
EXPERIENCE REQUIREMENTS
No experience is required. Directly related professional experience may be substituted for the education requirement on a year to year basis
LICENSE REQUIREMENTS
A valid driver's license and compliance with the City of Houston's policy on driving (AP 2-2).
PREFERENCESS
**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**SELECTION / SKILLS TESTS REQUIRED
Department may administer skills assessment test.
SAFETY IMPACT POSITION
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.
PAY GRADE: 13
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the
Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.
To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.com or call 832-393-1472.
If you need special services or accommodations, 832-393-1472 (TTY 7-1-1).
If you need login assistance or technical support call 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a preemployment drug test and are subject to a physical examination and verification of information provided.
EOE - Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.Employment Type: Full Time
Division: Customer Experience
Reporting Location: Various
Workdays & Hours: Monday - Sunday 8:00 am - 8:15 pm*
*Subject to Change
DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS:
Houston Public Library (HPL) is seeking team-oriented people with a passion for customer service to work as a Library Service Specialist in Neighborhood Libraries. Specialized responsibilities vary by library and focus area. Applicants will be able to select a focus area on the application. Successful candidates will provide exceptional customer service, enjoy working with technology, communicate effectively, and enjoy interacting with people of all ages from diverse backgrounds.
The selected candidates will greet and interact with customers at the customer service desk and via the phone to find basic information and library materials, facilitate the use of the public computers and laptops, troubleshoot technology-related issues, provide information regarding Library Services, programs, policies, and procedures, and retrieve library materials for customers and shelve returned library materials, and perform other duties and projects as assigned. Library Service Specialists may serve as the Assistant Manager or as the person in charge in the absence of the manager, especially during night and weekend shifts. Position requires one evening per week and a weekend rotation (Saturday and Sunday).
Youth Library Service Specialist will:
- Provide innovative programming in the library for youth of all ages including story time, crafts, video gaming, STEM kits, after school programs, and passive programming.
- Collaborate with local community groups, other libraries, and city departments, as well as schools and day cares.
- Utilize general knowledge of literature and resources to promote many services like literacy and homework help resources such as Brainfuse and Learning Express Library.
- Provide programming in the library for all ages including book clubs, senior programming, English classes, citizenship computer classes, business resources, job searching, and after school programs.
- Facilitate the use of the library technology, introducing new technologies to library customers, and troubleshooting technology-related issues.
- Work with local community groups, other libraries, and city departments.
Applicants are encouraged to submit a Cover Letter and Resume when applying. For a location listing, please visit www.houstonlibrary.org/hpl-locations.
WORKING CONDITIONS
There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditions.EDUCATIONAL REQUIREMENTS
Requires a Bachelor's degree.
EXPERIENCE REQUIREMENTS
No experience is required. Directly related professional experience may be substituted for the education requirement on a year to year basis
LICENSE REQUIREMENTS
A valid driver's license and compliance with the City of Houston's policy on driving (AP 2-2).
PREFERENCESS
- Proficient computer skills and knowledge of Microsoft Office.
- Experience working with people of diverse backgrounds.
- Ability to communicate effectively orally and in writing.
- Strong interpersonal skills and the ability to collaborate with others.
- Experience working with children and families; and troubleshooting technology-related issues.
- To better serve our diverse communities, fluency in a foreign language is highly preferred.
**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**SELECTION / SKILLS TESTS REQUIRED
Department may administer skills assessment test.
SAFETY IMPACT POSITION
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.
PAY GRADE: 13
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the
Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.
To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.com or call 832-393-1472.
If you need special services or accommodations, 832-393-1472 (TTY 7-1-1).
If you need login assistance or technical support call 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a preemployment drug test and are subject to a physical examination and verification of information provided.
EOE - Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.Employment Type: Full Time
