Library Assistant

Library Assistant

Charlotte Mecklenburg Library – Sugar Creek Library

“Follow your calling, Find your career”

Please apply by 2/5/2024

Hiring Range
$20.00 – 25.00 Hourly
This is an non-exempt (hourly) full-time position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.

Position Specific Information
This position may call for a minimum of at least one evening shift a week (11AM to 8PM) and every other Saturday. This location has operating hours from Monday – Saturday.

Location:
Charlotte Mecklenburg Library – Sugar Creek
4045 North Tryon Street, Suite A
Charlotte NC 28206

Position Summary
The Library Assistant delivers a high level of quality library services ensuring the provision of value-added experiences for all customers and performs routine tasks in support of the library.

Essential Functions

• Promote the library’s collection and services

• Perform circulation activities

• Provide service desk coverage

• Provide materials to appropriate bins for transfer

• Provides research assistance to customers

• Utilize integrated library systems software

• Assisting customers at several service points

• Training and assisting customers on various library policies, procedures, and processes

• Assist with technical customer service related requests

• Collaborating with Librarians to deliver programming and outreach services

• Perform shelving and weeding duties

Minimum Qualifications
Experience:
Minimum of one year of customer service experience including library or retail.
Education:
High School Diploma or equivalent
Education/Experience
Combination of relevant education and relevant experience accepted?: Yes

Preferred Qualifications

Bilingual

Ability to provide Customer Service Excellence, defined as a consistently positive, enthusiastic, and proactive customer service ethic.

Strong commitment to Charlotte Mecklenburg Library’s Mission, Vision, Brand Promise, Core Values.

Ability to work in a highly active public library with consistently high circulation volume and customer traffic.

Strong interpersonal skills. A positive, collaborative, and flexible work style.

Ability to focus on repetitive physical tasks such as checking in materials, shelving, pushing large book bins and book carts.

Strong time management with ability to work both collaboratively and independently on a variety of tasks.

Flexibility working with other library departments and locations based on need.

Ability to quickly learn and apply library-specific technologies.

Strong, consistent attention to detail is crucial for all library tasks.

Knowledge, Skills, and Abilities
Knowledge of
Alpha-numeric sorting systems
Various library systems
Telephone etiquette
Skills
Technology adeptness
Excellent interpersonal and customer service skills
Excellent time management skills with attention to detail
Abilities
Adaptability: Maintaining effectiveness when experiencing major changes in responsibilities or environment; adjusting effectively within new work structures, processes, requirements, or cultures
Communication: Clearly conveying information to individuals or groups
Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships
Technical/professional Knowledge and Skills: Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise
Work Standards: Setting high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence
Computer Skills
Proficient in various computer applications including Microsoft Office Suite

Work Environment
Works in an office setting with moderate noise
Proficient with social media platforms and computer gaming
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.