Level Ii Technician

Benefits/Perks

• Flexible Scheduling
• Career Advancement Opportunities
• Competitive Compensation
• People First Culture

Company Overview
If you have a background and skillset for IT and a determined mindset to overcome any obstacle, youll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. Thats a good thing since technology is always advancing, creating an environment thats fast-paced and dynamic. When you work for a local office, youre part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
Summary
Role Overview: The Level 2 Field Technician is an important contributor to the success of the Technical Services Department. Working under the direction of the Technical Services Lead and Solutions Architect, he/she complete PC, Server, Network, and Application support projects as an individual contributor. He/She also works with Service and Support Specialists (as an escalation point) to resolve client IT-related issues. Our company must always be presented in an extremely client intimate role: we are their IT team or a strong extension of their IT team.
To be considered for this position you must have at least 5 years of experience as a help desk or field technician. You must have excellent technical skills; including Network, Servers, ISP, VLANS, VoIP, and VPN. Previous experience with Sophos Firewalls is a plus. You must be able to prioritize issues and assignments and be comfortable working in a fast-paced environment. Our clients are small and medium-sized companies with a wide range of technical diversity.
IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels, and customers daily.
IT Technician II Responsibilities:

• Provide support of incoming requests to the service desk via telephone, web portal, and email to ensure courteous, timely, and effective resolution of end-user issues.
• Provisioning and system setup for new hires.
• Prioritize incidents and service requests according to defined processes to meet defined SLAs.
• Use remote tools and diagnostic utilities to aid in resolving support requests.
• Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
• Installing and configuring hardware and software components throughout various network infrastructure devices.
• Install antivirus software and ensure virus definitions are up to date.
• Server administration via Active Directory, File & Print services, DNS, DHCP.
• Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Establishing good relationships with all departments and colleagues.
• Valid Driver's License and ability to drive to customer locations when required.
• Ensuring company safety and security standards are met.

IT Technician II Requirements:

• College diploma or university degree in the field of Computer Science and/or 5 years equivalent work experience.
• Office 365 administration experience.
• Experience with desktop and server operating systems including Windows 10/11, Server 2012, Server 2016, Server 2019 and newer, as well as Mac OS.
• Active Directory knowledge is a plus.
• Some knowledge and understanding of networking devices and appliances.
• Kaseya RMM and Autotask PSA Experience a plus
• Valid Driver's License and clean driving record
• CompTIA A+ and/or CompTIA Network+ preferred