Level 1 Post Release Services Case Manager

REMOTE: Yes, reside anywhere in the contiguous United States
SALARY: $55K- $60,000/annually
BILINGUAL: English/Spanish Required
OVERVIEW
The Level 1 PRS Case Manager plays a critical role in providing essential support and services to unaccompanied children and their sponsors. This position requires a high-level of technical and professional expertise to provide essential support and advocacy in ensuring the safety and well-being of children. Key responsibilities include conducting routine calls with sponsors and children to coordinate services and assess safety. This position will report to the PRS Supervisor.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• May help complete applications and referral forms and provide telephonic support to sponsors and children to facilitate school enrollment and access to community resources as needed.

• Conduct routine calls with sponsor and child to help coordinate services and assess safety.

• Conduct outreach with local community agencies to identify appropriate community resources for clients, ensuring they are culturally and linguistically appropriate.

• Assist in completing applications and referral forms.

• Assist sponsor and child (through telephonic support) to facilitate school enrollment and access to community resources, as needed.

• Continuously assessing the safety and appropriateness of placements on an ongoing basis applying child welfare principles and social work best practices.

• Provide ongoing administrative support to program supervisors.

• Maintain a high standard of record-keeping according to Applied Intellect and Office of Refugee Resettlement (ORR) policies and procedures.

• Provide information, education, referrals, outreach, advocacy, and support to ensure that each child receives the services they require.

• Must be comfortable assessing children’s needs through phone/video calls to conduct interviews with the sponsor, family or child and home visits (as applicable).

• Request a change in the child’s service level if child is determined to need elevated care/services.

• Discuss cases with supervisor timely to report any concerns with the placement or safety of the child.

• Build a network of local resources and service providers to facilitate access for children and sponsor and track individual progress.

• Coordinate and maintain communication with key stakeholders.

• Maintain confidentiality of health care records and information in keeping with HIPAA and Protected Health Information (PHI) requirements.

• Must maintain confidentiality in all program areas including information regarding youth.

• Participate in regular training and communication sessions utilizing Teams, Zoom or other platforms required for meeting with peers, supervisor, and headquarters staff.

• Submit case notes, assessments and reports timely as required by ORR and Applied Intellect using ORR’s documentation software and Applied Intellect’s internal software system used for case monitoring, maintenance, and storage.

• Display professional conduct and ensure respectful interactions during any contact with children, sponsors, coworkers, supervisors, ORR representatives, and other vendors or community members.

• Adhere to all state and federal laws and regulations.

• Follow all company policies and procedures.

• Other duties as assigned by supervisor.

POSITION REQUIREMENTS

• Associate degree with a minimum of 1 year of experience working with children or a bachelor’s degree in social work, International Studies, or a related humanitarian field is preferred.

• Experience with immigrant populations, child welfare, child placements, family preservation and social service provision is desired.

• Must possess an extensive knowledge of immigrant community local resources.

• Excellent organizational, verbal, written, and interpersonal communication skills, and ability to prioritize duties in a fast-paced environment.

• The position is remote, and the candidate must have an appropriate confidential workspace to complete documentation, make client phone calls, and to conduct video conferencing.

• Proficient in Microsoft Office software, including using Outlook, Word, Excel, and Teams for maintaining contact with supervisor, coworkers, and to complete daily tasks.

• Ability to type and be computer literate. Comfortable with using a tablet/iPad, or laptop to complete daily assignments.

• Fluency in Spanish is required, proficiency in additional languages a plus.

• Candidate must demonstrate a commitment to comply with mandatory state reporting requirements for child abuse and neglect.

• Candidate must pass a criminal background check that includes history of conviction of child and sexual abuse.

• Possess or be able to obtain CPR and basic first aid certification.

• Demonstrated support of Applied Intellect’s values by exhibiting respect for others, maintenance of confidential information and an appreciation of a multicultural workplace.

• Ensure compliance with a drug free, tobacco free and alcohol-free workplace.

• Support a harassment free workplace.

• Adhere to all Applied Intellect, LLC policies and procedures.

• Adhere to all ORR policies and procedures.

TRAINING REQUIREMENTS

• Satisfactory completion of Applied Intellect’s Orientation and Training.

• Satisfactory completion of ORR required training prior to serving children and sponsors.

• Complete additional training as identified by supervisor or Human Resources.

PHYSICAL DEMANDS

• Use of manual dexterity, tactile, visual, and audio acuity.

• Use of repetitive motion, prolonged periods of sitting and standing, and sustained visual and mental applications and demands.

• Occasional lifting (up to 25 pounds), bending, pulling, and carrying; and

• Quantitative/mathematical ability (addition, subtraction, multiplication, division, standard measurements).

EQUAL EMPLOYMENT OPPORTUNITY
Applied Intellect is an equal opportunity employer.
The above-listed duties and responsibilities are essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. All job duties indicated are not to be an exhaustive statement and other job-related duties may be assigned as required by the supervisor(s). This position is funded by the Office of Refugee Resettlement (ORR); therefore, employment is based not only on the expectations communicated above but also based on continued funding. Due to federal grant requirements with ORR, applicants being considered for certain positions must be pre-approved for hire by the operation’s ORR Project Officer.

Job Type: Full-time

Pay: $55,000.00 - $60,000.00 per year

Schedule:

• 8 hour shift
• Day shift
• Evening shift

Work Location: Remote