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SalaryJob Summary
Our growing law firm is looking for a personable receptionist who loves interacting with clients, visitors, guests and employees every day. Above all, we are looking for an attentive, eager, welcoming person who is ready to be a key component in a growing law firm. You will be part of a team where we focus on maintaining a positive, proactive, solutions-oriented mindset.
We are a personal injury and long-term disability law firm located in Fairfax, Virginia. We are good at what we do; have a terrific reputation and lots of good consumer reviews. Check the law firm out at www.BenGlassLaw.com. We have a number of videos on YouTube that would probably be important to look at before deciding if this would be a good fit for you.
This could be an incredible first job for someone fresh out of college or a nice change of pace for someone who is tired of being yelled at and stressed out at a different law firm. If you’ve been a stay-at-home parent and are returning to the work force, we salute you and value your years of managing your household effectively. If you have former military experience, we welcome your transferable skills. You can expect to stay busy, but you won't be stretched thin. The leaders of the practice are here to support you and help you succeed.
Our office is located in Fairfax, Virginia and the position is full-time in person. Our entire local office comes in every day and if you’ve been stuck working from home and miss seeing friendly faces, this is the job for you!
Job Duties
- Answer and direct phone calls - Utilize case management system to communicate and/or task messages and data to the appropriate person; Support intake specialists by conducting intakes when the specialists are unavailable.
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations. Make visitors feel welcome by offering refreshments.
- Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
- Manage and maintain front entrance, conference room and kitchen.
- Communicate with building maintenance and technology support staff as needed.
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
- Transmit information or documents to customers, using computer, mail, or facsimile machine.
- Schedule appointments and maintain and update appointment calendars.
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries. Prepare outgoing mail and packages.
- Review incoming faxes and forward as needed.
- Monitor incoming email messages and website contact forms and forward to the appropriate person for action or follow up if needed.
- Manage training center for staff and sister company (Great Legal Marketing).
- Manage updates for newsletters and other mailings through Infusionsoft.
- Manage and order supplies and promotional items. Purchase office equipment.
Benefits: 12 paid holidays, flexible PTO, medical/dental/vision insurance, FSA, EAP, 3% employer 401(k) contributions, profit sharing, employer paid life insurance, employer paid short- and long-term disability.
We are an equal opportunity employer and welcome applicants from all backgrounds. If you are a team player with excellent communication and customer service skills, we encourage you to apply for this exciting opportunity.
Requirements:Knowledge & Basic Qualifications
- You are comfortable on the phone, both calling other people and picking up calls when they come in. Communication is really important. And it's not just the phones. You need to be a person who speaks up when something is wrong. The attorneys rely on you to be the eyes and ears of the law firm.
- You are organized and pay attention to details. You're the person who keeps lists and makes sure everything is moving along smoothly.
- You are Internet and technology literate, and you would be comfortable learning new systems. You need to use a case management system to track the progress of cases and report how things are going.
- You are kind. People who call our office are often having some of the worst days of their lives. We make things better for them, not worse.
Bonus Qualifications (not required, but they will put you at the top of the pile):
- Previous experience working in a law firm
- Customer service experience – you know how to make people feel glad you are on their side!
