Leasing Manager

Who we are:

Vivo Living is a Property Management company that has a passion for building comfortable communities through quality customer service and original ideas. Team members will collaborate with enthusiastic coworkers in a thriving culture that inspires and rewards creativity. We provide significant career advancement opportunities, competitive compensation, benefits, and incentive programs.

We are currently seeking a Leasing Manager at Vivo Living Durham!

Units: 183

Pay: $24-25 hourly

The Leasing Manager is responsible for leading, analyzing and ensuring the leasing and marketing results and for maintaining positive resident relations of a multi-family residential community.

General Functions:

• Enforce company policies and community rules with consistency and fairness.
• Maintain accurate monthly commission sheets on leases and renewals for bonus Handle resident relations with tact, diplomacy, and courteous communications.
• Help maintain community appearance. Report needed repairs for scheduling and completion on a timely basis.
• Create and execute marketing strategies to increase qualified traffic.
• Close effectively. Utilize Guest Cards and follow-up consistently.
• Respond promptly to resident complaints, concerns, and requests.
• Develop and utilize resident retention programs.

Specific Duties:

• Set weekly and monthly leasing goals for all team members.
• Discuss with leasing consultants all guest cards at the end of each day and ensure that follow-up contacts have been made.
• Sporadically call back prospects from guest cards to ascertain how they felt about the tour and the community.
• Monitor the traffic Conversion Ratio and make recommendations to Property Manager for any additional training needs.
• Organize Resident Retention activities and create excitement to ensure attendance.

Community Leasing:

• Responsible for setting up models and/or mini-models in “focus” units and staging appropriately.
• Greet prospects and qualify according to VIVO criteria. Immediately record all telephone and in-person traffic in RealPage. Complete follow-up within 24 hours.
• Tour community and focus units/model. Present amenities and close the sale.
• Obtain prospect’s signature on application, secure the deposit and update in RealPage.
• Process applications for approval, prepare leases and obtain signatures. Follow up with applicant regarding status. Submit to manager for review and approval.
• Ensure that apartments are ready for move-in on date scheduled.
• Follow up with prospects unable to close. Send ‘thank you for visiting” e-mails, hand-written notes, and phone calls.
• Monitor monthly lease expirations. Send out renewal letters and follow up through completion.

Community Marketing:

• Ensure all ads online have new, fresh, current photos and concessions (if applicable).
• Participate in outreach marketing activities on a regular basis to increase traffic.
• Advise residents of referral fees (if applicable).
• Assist in placing, removing, replacing banners, balloons, bandit signs, flags, etc.
• Distribute newsletters, flyers, notices, etc.
• Assist in obtaining marketing information. Personally shop the competition monthly. Review market surveys and analyses on a continual basis to generate ideas and formulate plans.

Other Aspects:

• Assistance may be required in special projects or activities, including due diligence, property acquisition/disposition.
• Participation in training programs as required.
• Attendance is an essential job function.

Why you are the perfect fit:

• You are a high energy person with an infectious personality who thrives in the customer service industry.
• Excellent customer service experience is a must.
• 2-3 years of experience in leasing office is required.
• Effective computer skills include applicant processing systems, RealPage, MS Office experience including Word and Excel.
• You are passionate about leasing and enjoy helping people find a home as well as leading a team.
• You strive to deliver legendary service and make quality personal to create a great impression with everyone you interact with.
• You thrive in a fast-paced environment where you can showcase your excellent sales skills and strong communication abilities to generate leases, leads and deliver results.
• You have experience with outreach marketing; with the ability to learn and understand in place pricing models.
• You are proficient in word processing, property management applications and leasing management programs.
• Other duties as assigned.

Vivo Living is proud to offer a competitive Benefits Package that includes Medical, Vision, Dental, Long/Short term disability, AD&D, Life insurance and 401k. In addition, we offer 80 hours of PTO and 48 hours of Sick Pay annually.

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, sex, sexual orientation, religion, national origin, gender, gender identity, disability, veteran status, genetic information or other protected class. Our locations are drug-free. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.