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SalarySummary
As our Leasing Consultant, your priority and superpower is people! You are the initial ambassador between our residents – prospective and current, members of your team, and the public. As the ‘face of your property’ and the initial point of contact for all you encounter, you will be serving residents, prospects, vendors, and all other visitors to your community. You are responsible for providing exceptional service as you will be coordinating the community’s marketing, leasing, and renewal strategies which will lead to new residents, providing resident satisfaction through the term of the lease, and securing renewals.
Responsibilities
- Lease apartments!
- Know your community! Be knowledgeable of community floor plans, amenities, community and that of comparable communities.
- Convert leads into tours by following up with all prospects and providing helpful and compelling information about the property, units, amenities, and neighborhood.
- Follow up with all leads and prospects that did not lease. Call them! Document, review, and follow up of daily traffic, phone calls, emails and property visits.
- Seek out new residents with creative and ‘kick-butt’ social and outreach marketing techniques. Visit locators and local businesses to promote your property.
- Respond timely to all calls, emails, and site visits.
- Oversee and ensure the accurate and timely completion of application paperwork and that of lease paperwork.
- Ensure apartments are move-in ready by inspecting and adding last minute touches when appropriate.
- Manage lease renewal process.
- Entry of information into internal resident and property databases.
- Work with current residents to resolve concerns and submit service requests.
- Provide exceptional service – always!
- Plan, facilitate and participate in resident functions and activities.
- Perform various administrative duties.
- Other duties as assigned.
Qualifications:
- Must be eligible to work in the U.S.
- Must have a valid Driver’s License.
- Must have dependable transportation to and from work.
- Ability to work weekends.
- Ability to work days, weekends, and evening hours as needed.
- You’ve got a great attitude, are a go-getter, and love to sell! Have a strong work ethic with reliability and dependability.
- Maintain a friendly and customer service oriented approach to visitors, residents, and your team.
- You are proficient in writing, speaking, and communicating in-person, on the phone, virtually, and through text and email.
- 6 Months Multifamily industry experience a plus or related customer experience in the service industry.
- Bi-lingual is a plus.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee may need to travel from floor to floor, climb stairs, and may be required to travel between buildings in varying outdoor weather conditions. The employee may also be regularly required to remain in a stationary position(s) 85% of the time; regularly using hands to operate office machinery and regularly required to walk, talk, and hear. Must be able to travel within 20 miles of the community. Travel may vary in frequency and duration.
Required Skills/Abilities
- You can lease!
- You’ve got skills! In communication and customer experience.
- Basic computer skills in a Microsoft and Windows environment.
- Always be professional and courteous.
- Be well organized and able to meet deadlines.
- Follow all company policies and procedures.
- Be a team player!
- Must have proof of current liability insurance for the vehicle using as transportation.
