Address
Form of work
SalaryIt's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Important: We have been made aware that individuals are posing as Redwood recruiters in an attempt to deceive candidates into sharing personal information. Redwood employees will only contact you from an “@redwood.com” email domain. If you have questions or suspect an email is fraudulent, please contact us at
recruitment@redwood.com
. OUR MISSION
At Redwood Software we unleash human potential. We empower our customers with lights-out automation for their mission-critical business processes.
Redwood Software is the leader in full stack automation for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower organizations to orchestrate, manage and monitor their workflows across any application, service or server – in the cloud or on premise – with confidence and control.
CORE VALUES
One Team. One Redwood.
Make Your Own Weather
Obsess over Customer Success
Work the Problem
Be Curious
Own the Outcome
Respect Each Other
YOUR IMPACT
The Redwood Software Customer Education team is seeking a highly motivated and detail-oriented Learning Management System (LMS) Administrator. The ideal candidate will play a crucial role in the continued growth and scalability of the Redwood University training program by ensuring smooth operation, maintenance, and optimization of our LMS platform. This position requires a strong understanding of educational technology, exceptional organizational skills, keen attention to detail, and the ability to collaborate with various stakeholders to support the delivery of effective online learning experiences.
- Responsible for the day-to-day administration of the LMS including site design and interface, managing the implementation of eLearning content, building and running reports, configuring user roles, permissions, and course structures, and conducting routine system audits to promptly identify and resolve issues.
- Serves as the SME regarding learning system configurations and integrations, liaising with internal teams and third party vendors as needed to ensure optimal performance.
- Keeps up with industry trends and education technologies, introducing enhancements to the Redwood University program on a regular basis.
- Establishes technical standards for the LMS and related learning systems including new implementations (e.g., data migrations, integrations, APIs, and more).
- Owns and manages all LMS inquiries, resolving functional issues within the system, answering questions from stakeholders, providing user support, and addressing simple to complex issues that demand a deeper understanding of the LMS functions.
- Supports the Customer Education team by providing input regarding the structure and implementation of courses, assessments and certifications, and promotes the overall growth and scalability of Redwood University.
- Negotiates and maintains relationships with all learning system vendors, conducting RFPs for new tools and platforms when needed, and partnering with each CSM to guarantee all systems are up-to-date and maximally utilized.
- Maintains all learning system documentation, ensuring that essential information is readily available for reference and troubleshooting.
- Analyzes usage trends and prescribes recommendations on ways to fully optimize systems to accomplish business goals.
- Owns all aspects of user management, including access requests, validation, auditing, and scaling processes to improve how we provide Redwood University access to customers and employees.
YOUR EXPERIENCE
- Bachelor’s degree or higher in Educational Technology or other related fields.
- 4-5 years of Learning Management System Administration experience in a corporate training environment (Skilljar LMS experience a strong plus).
- Proficiency in HTML and CSS for customization and interface improvements; JavaScript a strong plus.
- Experience with integrations of enterprise applications such as Salesforce, Credly, Zoom, etc.
- Strong technical aptitude and problem-solving skills with the ability to troubleshoot complex technical issues.
- Adept at streamlining manual processes, supporting and maintaining technology platforms, and troubleshooting customer issues in a fast-paced technology environment.
- Passion for learning and staying updated with industry trends in e-learning and LMS technologies.
- Ability to work independently and as a team player.
- Superior project management skills, including the ability to prioritize and adapt in a fast-paced, agile environment.
Preferred Qualifications:
- Strong interpersonal skills including proven ability to collaborate with teams and individuals at all organizational levels and global regions.
- Familiarity with e-learning standards, such as SCORM, AICC, cmi5, xAPI.
- Prior experience in conducting user training and support.
- Project Management experience and/or certifications.
- Solid understanding of learning and development principles.
If you like growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
THE LEGAL BIT
Redwood is an equal opportunity employer. Redwood prohibits unlawful discrimination based on race, colour, religion, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy or any other consideration made unlawful by regional or local laws. We also prohibit discrimination based on a perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful and will have a zero tolerance policy applied to it.
Redwood is an equal opportunity employer. Redwood prohibits unlawful discrimination based on race, colour, religion, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy or any other consideration made unlawful by regional or local laws. We also prohibit discrimination based on a perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful and will have a zero tolerance policy applied to it.
Redwood will comply with all local data protection laws, including GDPR when it comes to the handling and processing of personal data. All resume’s submitted to Redwood will be retained for 6 months (12 months with your consent) after submission for recruitment purposes. Should you wish for us to remove your personal data from our recruitment database, please email us directly on Recruitment@Redwood.com
