Learning Management Systems Administrator

Celanese is a Fortune 500 global chemical and specialty materials company that engineers and manufactures products essential to everyday living. With global headquarters in Dallas, Texas, Celanese employs approximately 13,300 dedicated people working at more than 50 owned and operated manufacturing facilities across 27 countries. We are committed to employee growth and creating shareholder value, and strive to make a difference in the communities where we operate.  For more information visit www.celanese.com 

The Learning Management Systems Administrator provides technical leadership in the support of Celanese’s Learning Management system (LMS) – SAP SuccessFactors. This position is responsible for the support, design, development, implementation, delivery, and maintenance of content, assets, and other resources used for instructional functions. The Learning Management System Administrator is the primary system administrator for Celanese’s LMS and oversees 40+ site admins. Work is performed under the supervision of the Global Learning & Development Director.

• Works on assignments dealing with the routine and daily operation, use, and configuration of the LMS.
• Manages community areas within the LMS including functionality, appearance, tabs, and settings.
• Identifies and communicates opportunities for process and quality improvements, providing feedback on usage, defects, and suggested enhancements.
• Acquires and maintains knowledge of current technology as it applies to LMS software and systems.
• Maintains procedures and policies to ensure the security and integrity of systems/networks.
• Writes and maintains technical procedures and policy documentation.
• Creates governance and standards for LMS and follows thru with associated audit functions, including a process for governing regulatory training audits
• Acts as an internal consultant by analyzing data and recommending solutions to utilize the LMS to deliver, track training and measure performance to meet organizational objectives.
• Consults with internal business partners on roll out of programs across the organization,  assisting clients with their project plans, and working with clients for communication planning of learning initiatives.
• Creates and updates resources to train and support learners on how to use the technology for online and professional development.
• Creates, develops, maintains and promotes the use of a learning development network for all LMS administrators worldwide.
• Creates and updates resources to train and support site admins on how to perform administrative tasks in the LMS.
• Works in conjunction with HR-IT on all systematic LMS upgrades by vendor and responsible for communication to LMS administrators.

 User Management:

• Creates and manages user structures including the creation of user groups and learning cohorts.
• Manages course enrollment including progress tracking.
• Assists with major organizational learning roll-outs that may include identification of specific audiences, assignment of content to very large audiences, and assists with follow-up reporting for departmental and organizational functions.

Course Management:

• Publishes and archives online or blended learning solutions, assigns training curricula, and adds and deletes resources.
• Populates course information and assigns learners.
• Develops and updates standardized tools and reporting for ongoing access to learning information; generates standard and custom reports. (SAP Success Factors PRD experience preferred).
• Analyzes reporting data and recommends strategic direction to HR, technical managers, or others, as appropriate.
• Creates and manages the overall course structure and sets up course programs based on specifications from the instructional designer/SME.
• Manages tracking of course revisions and history.
• Builds online assessments and evaluations in LMS for courses.
• Performs routine audits on LMS courses for utilization, archival and adherence to governance standards.

Troubleshooting:

• Provides troubleshooting assistance for users
• Troubleshoots and resolves issues relating to system functionality and software systems.
• Serves as point of escalation for support issues, which may include interaction with LMS vendor and other vendor support services.
• Reviews and monitors system performance.
• Works with the instructional technologist and instructional designers to troubleshoot and resolve technical issues related to accessing the LMS and course content.

Required Qualifications:

• Minimum of 5 years’ experience as an LMS administrator or in similar position
• Technical skills including troubleshooting, and understanding of directory, file structures, and systems
• Ability to troubleshoot and resolve technical issues
• Ability to collaborate with others at all levels of the organization as well as vendors
• Ability to gain new technical skills quickly
• Customer service skills, responsive attitude
• Strong oral and written communication skills; ability to communicate complex technical concepts in layman’s terms

Preferred Qualifications:

• Coursework and/or certifications relating to Learning Management system administration preferred
• Familiarity with course design and development
• Experience working in a global company a plus

Education, Experience, Qualifications:

• Must have minimum 5 years’ experience with LMS, SuccessFactors preferred
• Experience with Service Now a plus
• Minimum of two years’ experience in education and instructional design with an emphasis on the development of e-Learning programs
• Ability to prioritize, manage multiple projects and effectively meet deadlines.
• Ability to be adaptable and creative under pressure.
• Excellent problem solving and project management skills.
• Experience working within multiple projects and with various global stakeholders
• Advanced computer knowledge: Uses Microsoft Word, Excel, Outlook, and PowerPoint