Learning Management System Administrator

Description
Position at Zones
About Zones
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Learning Management System Administrator Essential Duties and Functions: Responsible for carrying out the operational responsibilities of system configurations, data analysis, and reporting functions for the commercial business.

• Create, edit, and maintain training items, classes, assessments, and curriculums
• Create new reports
• Troubleshoot and resolve end user issues within defined ticketing process
• Audit data discrepancies between multiple systems and correct in LMS
• Provide LMS product capability consultation for content teams; spread awareness about new features/product updates
• Perform system upgrades and communicate system changes to impacted parties and process owners
• Create and maintain training procedure manuals and guides
• Ensure systems are compliant with company system security standards and that security controls are in place.
• Manages tracking of course revisions and history.
• Builds online Certifications and Evaluations in LMS
• Coordinate with the training managers and the content vendor to address training needs through LMS
• Manage LMS integrations
• Reviews and monitors system performance.
• Coordinate with training effectiveness manner to implement tactics to increase content completion
• Acts as an internal consultant by analyzing data and recommending solutions to utilize the LMS to deliver, track training and measure performance to meet organizational objectives.

Knowledge and Skills:

• 3+ years with hands on LMS systems configuration and system administration experience that demonstrates a solid understanding of how to configure and manage a Learning Management System. Preferred experience with ACTO LMS.
• Experience with loading content, importing tools, VLS integrations, API integrations, editing & managing notifications, and updating security roles and system configuration
• ITIL certification preferred
• Experience with deploying regular updates to large-scale enterprise audiences
• Familiarity with course design and learning content authoring tools
• Working knowledge of SCORM standards and Learning Management Systems
• Strong, professional written and verbal communication skills
• Working experience with incident management tools (ServiceNow experience is preferred)
• Implementation and knowledge of APIs including integration with third-party training providers (i.e., LinkedIn) is a plus*
• Ability to work independently with minimal oversight as well as actively contribute to project teams is required
• Strong Microsoft Office 365 product knowledge is a plus
• Experience using VLOOKUP and Pivot Tables to manipulate and analyze data sets
• Strong analytical and problem-solving skills Required Years of Experience: 3+ years with hands on LMS configuration and system administration experience

#LI-TO1
Zones offers a comprehensive Benefits package
While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, a 401(k) plan with matching provision, paid time off, and much more. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.
At Zones, work is more than a job -with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!