Lead Teller

Lead Teller

```Duties```

· Oversee and manage daily teller operations, ensuring accuracy and efficiency.

· Provide exceptional member service by building relationships with members and addressing their credit union needs.

· Process member transactions, including deposits, withdrawals, and loan payments.

· Handle cash management duties, including balancing cash drawers, and ordering cash from Federal Reserve to maintain vault and ATM.

· Identify and prevent fraudulent activities by implementing security measures and following credit union policies.

· Assist members with account inquiries, account openings, and all electronic debits and/or credit functions.

· Open and close branch office, vaults, and night deposit boxes.

· Maintain ATM machine for continued function.

· Serve as an “on the job” trainer/mentor for new Tellers by coaching, teaching, and training them skill building techniques to help meet and exceed goals all while identifying performance problems and celebrating their success!

· Upsell credit union products and services to meet member needs

```Qualifications```

· High school diploma or equivalent required; additional education in finance or related field preferred.

· Minimum of 3 or more years of experience as a teller or 2 years-experience in a similar credit union/banking role.

· Prior supervisory experience is highly desired.

· Strong knowledge of cash handling procedures and retail math.

· Significant level of trust, confidentiality, and diplomacy is required, in addition to normal courtesy and tact.

· Proficient in using MS Word, MS Excel, and the ability to navigate between multiple windows simultaneously.

· Excellent communication and interpersonal skills for building member relationships, and effectively communicating with colleagues.

· Ability to multitask in a fast-paced environment while maintaining accuracy.

· Familiarity with fraud prevention detection techniques is preferred

Note: This job description is not intended to be all-inclusive. The employee may be required to perform other duties as assigned by management.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) 2% match
• 401(k) matching
• Bereavement leave
• Credit union membership
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid orientation
• Paid sick time
• Paid time off
• Paid training
• Prescription drug insurance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience level:

• 2 years
• 3 years

Physical setting:

• Office

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person