Lead Teller - Key West

LEAD TELLER BOULEVARD BRANCH, Key West, Florida
Salary Range: $20-22 per hour depending upon experience and education.
Join The Keys' Hometown Bank.
As a local bank who has served the Florida Keys community since 1955, First State Bank is committed to excellence. We are looking for a reliable, energetic, and dependable candidate to deliver exceptional customer experiences.
Position Responsibilities:

• Lead by example to ensure customers receive quality service
• Approve checks and withdrawals to be cashed for tellers over their limit
• Review deposits to determine if extended holds are necessary
• Balance the branch recap sheet to accounting daily, locate and clear differences
• Recount tellers that are out of balance if necessary
• Count the teller's to vaults daily and reconcile and count the vault at end of day
• Sell from vault to tellers as necessary
• Ensure all CTRs and SARs are sent to the BSA Dept. on a timely basis
• Prepare incoming and outgoing shipments to Fed weekly
• Ensure the branch cash levels are within limits
• Surprise count all tellers monthly
• Prepare the monthly over and short reports
• Train new tellers on the job as needed
• Receive checking and savings deposits: verify cash and endorsements, receive proper identification for cash back and issue receipts of deposit
• Examine checks deposited for negotiability and fraud; determine proper funds availability based on regulation requirements and complete hold notices
• Identify counterfeit currency
• Cash checks and withdrawals, verify negotiability, customer identification, check signature card, determine funds availability, and check for stop payments and cautions
• Complete CTRs and SARs for BSA
• Answer basic customer inquiries regarding interest rates, service charges and account histories while complying with disclosure requirements, regulations and consumer privacy policies
• Cross-sell bank products and services
• Refer customers to the proper branch employee for issues that cannot be resolved at the teller line
• Process change orders for customers
• Issue cashier's checks, process credit card cash advances, order and process exchange of foreign currency, cash US savings bonds
• Process loan payments
• Ensure teller station is properly supplied
• Maintain cash drawer at set levels
• Sell and buy money from the vault with designed tickets
• Balance drawer daily, including periodic batching of cashed checks
• Follow all bank policies and procedures
• Responsibilities also include other duties as assigned by the supervisor/manager

Competencies:

• Flexible and highly motivated team member
• Work under pressure in a fast-paced work environment
• Good communication skills to provide excellent service to our valued customers

Required Education & Experience:

• High School Diploma, GED or equivalent
• Customer Service
• Cash Handling

We offer...
Health, Dental, Vision & Life Insurance
Paid Time Off Starting at 30 days per year
Paid Time Off for Volunteering
Tuition Reimbursement
Competitive Salaries
401k Employer Match
Quarterly Cash Profit Sharing
Great Hours
EOE M/F/V/D