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Form of work
SalaryThe typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
Description
We deliver our customers peace of mind every day by helping them protect what they value most. Our passion for placing the customer at the center of everything we do is driving a transformational shift at Liberty Mutual. Operating as a tech startup within a Fortune 100 company, we are leading a digital disruption that will redefine how people experience insurance.
The Global Digital Services team is a part of our Central IT Services organization that runs the infrastructure and foundational technology that is used across all business units and within Corporate Departments. We are looking to add a Lead Tech Support Consultant to our team. In this position, candidates will provide high-quality in-person assistance to Liberty Mutual executives.
Responsibilities:
- Provides "white-glove" desktop technical support to Liberty Mutual executives and their staff for all aspects of end-user computing and network-based PC/workstation systems software and hardware, including Exchange, Exchange Online, and Microsoft 365
- Performs complex maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment documents, and applies standard solutions.
- Participates in the testing and evaluation of new PC packages, implements prototypes, and consults with executives on the selection of packages and equipment.
- Travels to executive meetings, conferences, and occasions when an executive requests a technology consultant.
- May support and/or run special projects regarding broader initiatives within technology at Liberty Mutual.
- Mentor new team members on the executive technology support team.
- Performs related duties as assigned or requested.
- Excellent consultative and communication skills, and the ability to work effectively with high-profile clients and other IT management and staff.
- Exchange Administration experience strongly preferred.
- Bachelor's degree in computer science or a related discipline or equivalent combination of education and work experience.
- Minimum 5 years of end-user computing and network-based PC/workstation applications, including Exchange Online operations support and system administration.
- Proficiency in Microsoft Powershell preferred.
- Strong understanding of Active Directory, Azure Active Directory, and Microsoft Intune.
- High proficiency in iOS support
- Microsoft OS (Windows 11) support preferred.
- Knowledge of AV Technologies like Cisco, Crestron, displays, and projectors.
- Practical experience with AV system operation, cabling, troubleshooting.
- Broad knowledge of Desktop & Tech Support issues, troubleshooting and ITSM & Incident processes
- Able to exercise an extreme degree of confidentiality and navigate sensitive information and interactions.
- Exercise sound judgment and decision making and knows when to escalate concerns; works well under pressure.
- Microsoft Certified Desktop Technician (MCDST), CompTIA A+, Network+ certifications preferred.
- Possesses flexibility to travel as needed (25%)
At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.
Liberty Mutual has proudly been recognized as a "Great Place to Work" by Great Place to Work® US for the past several years. We were also selected as one of the "100 Best Places to Work in IT" on IDG's Insider Pro and Computerworld's 2020 list. For many years running, we have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduates as well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit: https://jobs.libertymutualgroup.com/diversity-inclusion
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
