Lead Receptionist

Are you a positive and enthusiastic personality looking to join a team that is creating real change for others? We are looking for a Lead Receptionist to add to our team that can generate a warm, welcoming environment for our clients and our therapists. As the first point of contact for our company, you will play a crucial role in providing excellent customer service and ensuring smooth operations in our office. We are seeking a team member that is warm, engaged, and professional with a fantastic attention to detail.

Previous experience as a receptionist in a medical office is required, 3 or more years preferred. Experience as a supervisor, manager or team leader preferred but not required. Role requirements include:

• Manage all activities within the Reception Department, including managing and mentoring 5 employees and providing shift coverage as needed
• Excellent verbal and written communication skills
• Effective coordination with other departments and Leadership Team
• Attend and actively contribute to weekly Operations Team meeting
• Lead monthly Reception Team meeting
• Inventory and order office and concierge supplies
• Coordinate office lunches twice monthly and assist with other events as needed
• Greet and welcome visitors in a professional and friendly manner
• Answer phone calls, take messages, and redirect calls as necessary
• Manage the reception area, ensuring it is clean and presentable at all time
• Perform general administrative tasks such as data entry, filing, and photocopying

Preferred Experience

• Previous medical receptionist expereience is required, 3 or more years preferred.
• Experience as a supervisor, manager or team leader preferred but not required.
• Multi-line phone system, fax, Office 365 Suite experience helpful (training available)
• Excellent written and verbal communication skills
• Attention to detail and accuracy in all work tasks
• Ability to handle sensitive information with confidentiality
• Strong organizational skills with the ability to prioritize tasks effectively

This is your chance to join an amazing team dedicated to improving the lives of others. At Therapy Today Counseling & Consulting, we offer same-day access to talk therapy. We are passionate about providing this unique access to care and believe that all clients deserve to start their road to better mental health today. Clients speak to a live person when they call who will stick with them until they get the help that they are looking for. We see people when they need it most and provide ongoing support with talk therapy designed to effect real change and help them get to the bottom of their emotional difficulty.

Our core values are very important to us at Therapy Today and drive all our interactions. It is critical that our Lead Receptionist can align themselves and their reception team with these core values.

Integrity - A state of being whole and complete, you honor your word as yourself and understand that your word given and kept is how others come to know and trust you.

Enthusiastic – About helping, learning, making a true difference, genuine and warm.

Self-Assured - Confident in our ability to help.

Engaged – Mindful in the moment, in relationship, in providing exquisite care.

Team Player- Sees themselves as part of a team united to bring life to the company’s vision.

Professional - Conducts themselves in a way that inspires confidence.

If you are a motivated individual who meets the requirements above and thrives in a welcoming environment, we would love to hear from you. Apply today to join our team as a Lead Receptionist! We look forward to adding you to our team!

Job Type: Full-time

Pay: $18.00 - $19.50 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Rotating weekends

Ability to Relocate:

• East Lansing, MI 48823: Relocate before starting work (Required)

Work Location: In person