Address
Form of workWHO WE ARE LOOKING FOR
We're looking for a Manager, Purchase to Pay Business Support! This role is responsible for the execution of Procure to Pay (P2P) Indirect Business Support activities globally or within a Geo, including P2P Indirect employee and supplier inquiry resolution. Ensures support teams and the Managed Service Provider (MSP) uphold customer service excellence throughout the P2P Indirect employee and supplier inquiry resolution process.
The candidate needs to have strong analytical skills, procurement experience and the ability to manage our competing business needs and collaborators.
WHAT YOU WILL WORK ON
If this is you, you'll be working senior leaders to champion and maintain the global P2P Indirect Business Support policies and procedures set by P2P Leadership. You'll stay at the forefront of changes to standards and regulations within the Geo and provide localization recommendations for P2P Indirect support processes to leaderships as applicable! Additional responsibilities include but not limited to:
WHO YOU WILL WORK WITH
You will have the opportunity to gain insights to the operations of a variety of business units. Key partners include:
WHAT YOU BRING
We're looking for a Manager, Purchase to Pay Business Support! This role is responsible for the execution of Procure to Pay (P2P) Indirect Business Support activities globally or within a Geo, including P2P Indirect employee and supplier inquiry resolution. Ensures support teams and the Managed Service Provider (MSP) uphold customer service excellence throughout the P2P Indirect employee and supplier inquiry resolution process.
The candidate needs to have strong analytical skills, procurement experience and the ability to manage our competing business needs and collaborators.
WHAT YOU WILL WORK ON
If this is you, you'll be working senior leaders to champion and maintain the global P2P Indirect Business Support policies and procedures set by P2P Leadership. You'll stay at the forefront of changes to standards and regulations within the Geo and provide localization recommendations for P2P Indirect support processes to leaderships as applicable! Additional responsibilities include but not limited to:
- Serving as the point of contact for global P2P Indirect employee and supplier inquiries and partner concerns, ensuring effective communication and interaction between Controlling, Indirect suppliers, and the MSP.
- Providing periodic review of Indirect P2P self-service materials to ensure appropriate Tier 0 support.
- Resolving Tier 2 inquiries and recording the solution in relevant systems, directing the MSP to close the case and initiate survey.
- Reviewing and interpreting survey results analyzed by the MSP and presenting findings to leadership.
- Identifying trends in employee and supplier critical issues and partners with the Sr Dir, GPO P2P to update policies and procedures as needed to minimize future blocking issues.
WHO YOU WILL WORK WITH
You will have the opportunity to gain insights to the operations of a variety of business units. Key partners include:
- Procurement Customer Service Teams
- Indirect Suppliers
- Nike Relations
- Senior Director, GPO P2P
- MSP
WHAT YOU BRING
- Bachelor's or Master's degree in Accounting, Finance, Business, or related field
- 6+ years of experience in finance or accounting, with a focus on P2P Indirect support and inquiry resolution at a multi-national company
- People manager experience preferred
- Demonstrated experience in providing quality customer service
