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SalaryOSU Physicians, Inc.
What is OSU Physicians all about?
We believe that being engaged and sharing in a larger purpose at work is instrumental to the employee experience. “Tradition, determination, teamwork, purpose, compassion, community, pride, integrity”….these are just a few words that our employees use to describe what it feels like to embody the “Buckeye Spirit” and work for our organization.
We strive to create environments where our colleagues and all those we serve feel empowered to share their full, authentic selves.
Our over 100 physician practices embody the spirit of teamwork with passionate care for our patients and each other. Our teams are diverse in employees, thoughts, and ideas bringing the full spectrum of a collaborative culture to the big picture – TEAMWORK!
Sound like something you are seeking in your next career adventure? We invite you to keep reading.
What will you be doing?
Performs primary responsibilities in accordance with guidelines, policies, and procedures and applicable laws. Duties include delegate work assignments to specified unit or work group, takes lead for unit to respond to questions or external and internal complaints, point of contact to answer process or unit procedure questions, back up for manager or supervisor as needed, may require specialized training in related area.
Duties and responsibilities include but are not limited to:
- Under the direction of the Supervisor, leads the day to day activities and assignments of assigned scheduling staff and/or other related staff members.
- Advises and assists staff on problem solving patient/customer issues.
- Assists Supervisor with scheduling employee time off and daily work assignments
- Addresses physician complaints or issues associated with operations of the scheduling issues.
- Provides statistical reporting of daily call volume, pre reg, scheduling errors, work queue
- Works with manager to develop flow processes leading to decreased errors and increased efficiencies
What are we looking for in our next new hire?
- High school diploma or two or more years of experience or training in healthcare.
- Excellent customer service skills coupled with enthusiasm and compassion along with the ability to multitask working in a fast paced environment.
- Excellent verbal and written communication skills.
- High level of interpersonal skills to handle sensitive, confidential situations and establish effective working relationships with patients, physicians, team members, and others throughout the clinic.
- Ability to exercise independent judgment to triage clinical issues to the provider or designee to determine appropriate scheduling action.
- Ability to maintain annual training required for EPIC certification.
What do we offer?
Benefits! It's all about choices. We know that having options and robust benefit plans are important to you. That's why here at OSU Physicians, we offer our employees a flexible, competitive benefit package. Full-time benefits start for individuals working a minimum of 30 hours per week, as well as some benefits available to employees working as little as 20 hours a week. Some of our excellent benefits options and perks include:
- Diverse and Affordable Healthcare Choices: Coverage begins on your First Day of Employment; includes Medical, Dental, Vision and Prescription Drug Programs.
- Outpatient clinic settings with day shift hours, Monday through Friday.
- Generous Paid Time-Off: Allowing a true work-life balance starting at 18 days per year and 11 paid holidays.
- Competitive compensation and career ladder opportunities
- Retirement Plan: Company contribution of 7.5% to your retirement plan in which you are fully vested from your first day of employment.
- Flexible Spending Accounts (Healthcare and Dependent Care).
- Paid Parental Leave Program
- Tuition Reimbursement Program
- We offer the Lifestyle Spending Account (LSA) as part of our commitment to wellness. OSUP offers eligible employees to use the LSA benefit to reimburse personal expense to health, fitness, family, emotional, and social wellness up to $125 quarterly.
