LEAD-INFO DESK/SCREENERS-UVMC

LEAD-INFO DESK/ SCREENERS-UVMC/ FULL-TIME/ 80 HRS PER PAY PERIOD/ WEEKENDS & HOLIDAYS

The Lead Information Desk Representative/Screener is responsible for overseeing the daily operations of the Information Center as well as the Screeners at UVMC. This role is accountable for training, scheduling, and evaluating the information desk staff and screeners.

The Information Desk Representative provides a welcoming and positive first impression of the Upper Valley Medical Center by providing information about facility services, patient information, visitor information and by directing patients and visitors to the appropriate location. In addition to meeting, greeting and welcoming patients, visitors, medical staff and employees who come to the facility. The Information Representatives will manage any incoming telephone calls regarding basic information about facility services, directions, processing calls to the appropriate location.

Education

Minimum Level of Education Required: High School completion / GED

Experience

Minimum Level of Experience Required: 1 - 3 years of job-related experience Preferred experience: Experience with physicians, nursing staff, patients and families are highly desirable Knowledge/Skills Strong interpersonal skills required with the ability to work in a team environment Demonstrated outstanding customer service skills Demonstrated problem solving skills Must exhibit an attitude of caring, insure fairness and concerns for persons of all economic and social levels, races and cultures

Ability to operate in a high stress environment and manage multiple tasks while remaining focused on the overall delivery of service to consumer