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Form of work
SalaryResponsible for the safety of our guests while at the pool area. Responsible for the cleanliness of the pool/deck areas. Responsible for supervising Lifeguard staff. Assists with scheduling and training of Pool staff.
ESSENTIAL JOB FUNCTIONS:
Communication: Able to clearly present information through the spoken or written word; read and interpret complex information; talk with customers or clients; listen well.
Willingness to Serve: Able to demonstrate a high level of service delivery; do what is necessary to ensure customer satisfaction; deal with service failures and prioritize customer needs.
Team Centered: Able to share due credit with coworkers; display enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from coworkers; display team spirit.
Policies, Process & Procedures: Able to act in accordance with established guidelines written and unwritten; follow standard procedures in crisis situations; communicate and enforce organizational policies and procedures.
Initiative: Able to bring about great result from ordinary circumstances; prepare for problems or opportunities in advance; transform leads into productive business outcomes; undertake additional responsibilities and respond to situations as they arise without supervision.
Respect: Able to adapt behavior to others styles, interact with people who have different values, culture, or backgrounds, be of service to difficult people, optimize the benefits of having a diverse workforce. Able to develop rapport with others and recognize their concerns and feelings; build and maintain long-term associations based on trust; help others.
Quality: Able to maintain high standards despite pressing deadlines; establish high standards and measures; do work right the first time and inspect material for flaws; test new methods thoroughly; reinforce excellence as a fundamental priority.
QUALIFICATIONS:
Must be 16 years of age or older.
Must be Lifeguard and CPR certified.
One year supervisory experience in a municipal or hotel/resort pool desired.
Must possess excellent customer service skills.
Previous lifeguard experience preferred.
PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:
Stand and move throughout the pool area as required during an assigned shift in an efficient, expedient manner, regardless of extremes in temperature and other adverse conditions. Must be able to sit, stand, bend, crouch, stoop, and kneel when assisting guest with their needs. Must be able to push towel bins during an assigned shift. Must be able to handle more than one function at a time accurately. Must be able to lift up to 20lbs. Responds to visual or oral cues. Must be able to read, write speak and understand English.
